Quality Engineering Operational Excellence (OECI) Manager
About The Position
Radwell International is seeking a Quality Engineering / Operational Excellence Manager to support satellite branch operations by combining Quality Engineering & Process Quality leadership with site-level Operational Excellence Continuous Improvement execution. This role is the senior Quality and Operational Excellence authority at the site, responsible for ensuring technical quality discipline, process robustness, and sustained continuous improvement outcomes. The position owns prevention at the source, structured problem-solving, overall production technical capabilities and Lean execution while leveraging specialists for deep execution in Operational Excellence, Quality Systems, and Facilities-Safety. Reporting to the Director Operational Excellence – North America, this role serves as the primary site interface between Operations, Engineering, Quality, and the enterprise Operational Excellence function. The Manager is accountable for improving quality performance, operational stability, safety, and productivity—without fragmenting ownership across multiple managers.
Requirements
- Quality Engineering & Process Quality Leadership
- Operational Excellence & Continuous Improvement
- Site Leadership & Integration
- Directly manages: Quality Engineering Specialist, Training Specialist, Operational Excellence / Facilities-Safety Specialist
- Provides functional leadership for Quality and Continuous Improvement activities at the site
- Coaches and develops specialist resources to ensure effective execution and sustainability
Responsibilities
- Serve as the site owner for Quality Engineering and Process Quality, ensuring adherence to internal standards, test methods, and technical documentation.
- Oversee daily engineering quality reviews, inspections, validations, and test results to ensure compliance and consistency.
- Support production teams & customers with technical troubleshooting, root cause analysis, and corrective action execution.
- Lead and approve corrective actions using structured methodologies (RCA, 8D, FMEA), ensuring prevention at the source.
- Conduct product and process audits and support internal and external compliance requirements.
- Partner with Engineering, Operations, and Supply Chain to eliminate systemic quality risks and recurring defects.
- Deploy and execute site-level Operational Excellence (Lean/CI) initiatives aligned to enterprise priorities.
- Facilitate improvement projects, Kaizen events, and process optimization efforts focused on quality, delivery, safety, and productivity.
- Establish and maintain data-driven operating rhythms, including tier meetings, KPI reviews, and improvement funnels.
- Utilize performance data to evaluate performance, identify gaps, prioritize improvements, and validate results.
- Ensure improvements are sustained through standard work, visual management, and leader coaching.
- Act as a trusted site-level change agent, reinforcing Lean thinking and disciplined execution.
- Coordinate cross-functional efforts to ensure alignment between quality objectives, operational performance, and safety requirements.
- Lead branch expansion, system integration, or change initiatives strategic initiatives in line with NA vision.
- Provide regular performance updates to Operational Excellence and Quality leadership.
- Directly manages: Quality Engineering Specialist, Training Specialist, Operational Excellence / Facilities-Safety Specialist.
- Provides functional leadership for Quality and Continuous Improvement activities at the site.
- Coaches and develops specialist resources to ensure effective execution and sustainability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
