Drive improvement in our products and processes to achieve a high level of Quality and Customer Happiness. Oversee and champion the corrective action system, inclusive of: supervising open action status, receiving and reviewing customer responses, working with departments for accurate completion of actions, creating periodic reports and metrics, and auditing to verify the efficiency of corrective actions. Perform root cause analysis, applying tools such as 5-whys, fishbone diagrams and change analysis. When feasible, implement and apply statistical quality methods such as Statistical Process Controls (SPC), Statistical Quality Controls (SQC), Design of Experiments (DOE), Analysis of Variance (ANOVA) methodology, Gauge Repeatability and Reproducibility (GR&R), and Hypothesis testing to drive continuous improvement. Oversee, implement, and maintain the company's ISO 9001:2015 program.
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Job Type
Full-time
Career Level
Mid Level