Quality Coordinator

LMSI, LLC dba Lighthouse Lab Services • Charlotte, NC

4d • $20 - $22 • Remote

About The Position

The Quality Coordinator provides proactive administrative support to the Quality Department through application processing, research and reporting, and general administration. The role begins with basic CLIA application processing and expands to additional routine Quality administrative tasks as training and competency grow. The position is remote, with the Charlotte, NC area preferred, and is scheduled Monday through Friday from 9:00 AM to 5:00 PM EST.

Requirements

• High school diploma or GED required.
• At least 3 years of experience in an administrative support or clerical assistant role in an office environment; equivalent combinations of education and experience may be considered.
• Proficiency with Microsoft Office Suite, strong computer software skills, and advanced internet search skills.
• Professional, assertive written and verbal communication skills and a customer service orientation.
• Strong organization, attention to detail, time management, and prioritization skills, including the ability to manage a high-volume workload.
• Ability to work independently while keeping communication flowing with peers and leadership.
• Ability to collaborate as a team player on task-oriented and project-based work.
• Commitment to maintaining the confidentiality of sensitive materials.
• Initiative to identify needed changes and suggest improvements.
• Willingness to build application-processing expertise progressively, starting with basic CLIA applications and expanding through training and demonstrated competency.

Nice To Haves

• Healthcare experience preferred.

Responsibilities

• Develop proficiency in basic CLIA application processing, including CLIA-only states, CMS-116 preparation, and other straightforward workflows using established procedures.
• Prepare assigned CLIA applications accurately and on time, escalating state-specific, non-routine, or complex requirements.
• Communicate professionally with clients about application requirements, missing documentation, status, and next steps.
• Conduct routine research to support assigned CLIA application workflows.
• Prepare application correspondence, status updates, and reports accurately and clearly.
• Use and maintain standardized application checklists, templates, and trackers.
• Maintain assigned CLIA application resources and agency contacts.
• Support routine SOP and form updates and rollouts, as well as MediaLab management and builds.
• Maintain application and Quality project trackers, and provide routine document organization and administrative support.
• Support routine Quality calls, emails, and client follow-up.
• Provide responsive customer service and office administration, including answering calls and emails, filing paperwork, and keeping trackers current.
• Create, format, proofread, and edit documents, and handle scanning, mailing, filing, and other administrative tasks for the Quality team.
• Document processes and policies for future training, and suggest improvements that create efficiencies.

Benefits

• Medical, dental, and vision coverage beginning on day one.
• 15 days of paid time off to start, including vacation and sick days.
• 10 paid holidays.
• 401(k) retirement plan with up to 4% company match.
• Company-paid life and AD&D insurance, and short- and long-term disability coverage.
• Paid volunteer time off.
• Partially paid medical leave and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED