Quality Control Specialist - New Build - Flooring
About The Position
The Quality Control Specialist works with building contractors, field supervisors, subcontractors, installers, and account representatives to maintain high-quality flooring standards for new-home builder clients while controlling costs. The role includes conducting field audits and job-site and safety inspections, addressing customer concerns, and making minor onsite repairs as necessary. The specialist communicates job specifications and installation requirements clearly and may respond to builder or post-sale warranty, repair, material, and quality concerns. Local travel is required, with very little to no overnight travel expected. The employee must drive a reliable personal vehicle for work; a vehicle allowance and fuel card are included in the compensation package. The role uses a company-owned iPad and iPhone for reporting and communication. Occasional support of the Hilton Head location may be required.
Requirements
- Previous experience in wood, carpet, vinyl, or tile flooring.
- Strong interpersonal skills and ability to work with a variety of personalities.
- Good written communication skills.
- Strong time-management skills.
- Professional dress, speech, and behavior.
- Experience using an iPhone and iPad.
- Reliable personal vehicle that can be used for work; the employee is required to drive their own vehicle.
- Satisfactory Motor Vehicle Report (MVR).
- Ability to lift up to 50 pounds.
- Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
Nice To Haves
- Verbal fluency in both English and Spanish is highly preferred but not required.
- Previous experience in flooring operations and/or construction is highly preferred.
Responsibilities
- Build and maintain good working relationships with building contractors and field supervisors.
- Work with subcontractors to maintain high-quality job standards.
- Conduct field audits and job-site and safety inspections.
- Make onsite repairs as necessary.
- Address customer concerns and issues, escalating them as necessary to support job completion and customer satisfaction.
- Respond to builder and post-sale customer concerns involving warranty issues, repairs, and material or quality issues.
- Communicate with installers to ensure clear understanding of job specifications and installation requirements.
- Work with account representatives across departments to ensure complete and accurate information is provided for work assignments.
- Occasionally support the Hilton Head location.
- Perform other duties as assigned.
Benefits
- Bi-weekly payroll via direct deposit.
- Eligible to participate in group health, dental, and vision insurance plans after 60 days of full-time employment.
- Supplemental life, accident, cancer, and short-term disability insurance available after 60 days of full-time employment.
- Employee Stock Ownership Plan.
- 401(k) with match.
- Paid Time Off (PTO) from the first day of employment.
- Vehicle allowance and fuel card.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
