Quality Control Specialist (Web Content Publisher)

Economic Research Service • Kansas City, MO

9d

About The Position

This position is in the Economic Research Service, Information Services Division, Web Services Branch. The specialist supports the Branch Chief in planning, designing, implementing, and evaluating communications efforts that convey information about the Agency’s research, programs, and activities and advance Agency goals and outreach. The role serves as the agency’s web administrator and first point of contact for public website inquiries. It works with staff across the agency to develop, deploy, manage, and maintain web content, and provides quality control throughout the publishing process to ensure compliance with accepted quality standards and web-based best practices.

Requirements

• For GS-11, one year of specialized experience comparable to GS-09, including performing quality assurance on digital content and creating, updating, publishing, and managing webpages and files using a content management system.
• For GS-11, qualifying education may be a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related. A combination of qualifying experience and doctoral-level education may also qualify.
• For GS-12, one year of specialized experience comparable to GS-11, including quality assurance on digital content; creating, updating, publishing, and managing webpages and files using a content management system; ensuring compliance with department and agency policies; responding to customer inquiries; and training stakeholders on web publishing tools and processes.
• Applicants must meet all qualification and eligibility requirements by the announcement closing date, including any applicable time-in-grade restrictions.
• Current federal employees applying for promotion must have 52 weeks of service at the next lower grade level in the normal line of progression.
• Must be a U.S. citizen or U.S. national.
• Males born after December 31, 1959, must be registered with Selective Service or exempt.
• Must satisfactorily complete applicable background investigation and/or fingerprint check and pass E-Verify employment verification.
• Must use direct deposit for federal payments.
• Selected applicants must serve a one-year probationary period or two-year trial period, depending on appointment type, unless previous federal service is creditable.

Responsibilities

• Serve as the agency’s web administrator and first point of contact for inquiries from the public website.
• Communicate with customers about agency publications, data products, and other research information available on the website; refer technical questions to subject-matter experts as needed.
• Monitor agency and external website email accounts, respond to inquiries, and/or refer them to subject-matter experts.
• Work with staff throughout the agency to develop, deploy, manage, and maintain web content, including data products, visualizations, publications, and informational pages.
• Provide quality control of the publishing process, ensuring automated and manual tasks comply with accepted quality standards and web-based best practices.
• Support the Branch Chief in planning, designing, implementing, and evaluating communications plans and programs related to agency research, programs, activities, goals, and outreach.

Benefits

• Federal employees receive access to a comprehensive benefits package for themselves and their families. Specific benefits depend on position type; contact the hiring agency for details.
• Recruitment or relocation incentive may be authorized at the hiring official’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree