Web Content Specialist

Customs and Border Protection • Washington, DC

4d • Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Public Affairs, located in Washington, DC. The Web Content Specialist manages content on CBP.gov, overseeing publication requests, content updates, web standards, and best practices.

The role manages the website-content lifecycle through a content management system, from creating and reviewing content through publication, archiving, or removal. It coordinates content and product development with information technology staff, addresses content, accessibility, and technical issues, supports website enhancements, and recommends improvements to usability. The specialist also compiles website performance information and develops publishing guidance, training materials, and standards for content contributors.

The position is GS-13, with a stated salary range of $121,785 to $158,322. Candidates must have one year of specialized experience equivalent to at least the next lower grade level. The announcement also specifies U.S. citizenship, a U.S. residency requirement for most applicants, and other federal employment and background-screening conditions.

Requirements

• At least one year of specialized experience equivalent to the next lower grade level.
• Experience using a content management system to create, edit, review, publish, organize, and maintain public-facing website content.
• Experience reviewing web content for accuracy, readability, branding, accessibility, formatting, broken links, and compliance with publishing requirements.
• Experience coordinating with web developers, content owners, and other stakeholders to document website requirements, report and track technical issues, and support website updates or improvements.
• Experience analyzing website traffic, search results, and user feedback to identify content or usability issues and recommend improvements to web content and navigation.
• U.S. citizenship.
• For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to stated exceptions.
• Ability to complete the required application steps, including an online assessment; applicants must meet qualification requirements by 11/09/2026.
• May be required to pass a background investigation and drug testing procedures.
• Males born after 12/31/1959 must be registered with Selective Service.
• All pre-employment processes are conducted in English.

Responsibilities

• Provide editorial and technical oversight for website publication requests.
• Identify and resolve content, accessibility, and technical issues; recommend improvements to website usability; and compile website performance information.
• Manage the full website-content lifecycle in a content management system, including creating, editing, reviewing, publishing, archiving, and removing content.
• Ensure content complies with publishing, plain-language, branding, and accessibility requirements, and train content contributors.
• Coordinate website-content and product-development activities with information technology staff.
• Document and prioritize website requirements, track technical issues, and support website enhancements involving content organization and user experience.
• Develop and maintain web-publishing documentation, training materials, and standards.
• Prepare recurring communications that provide content contributors with guidance, website performance information, updates, and reference resources.

Benefits

• Comprehensive federal employee benefits package for eligible employees; specific benefits depend on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed