QUALITY CONTROL SPECIALIST
About The Position
The Quality Control Specialist reviews credit union transactions, account documentation, and operational processes to ensure accuracy, compliance, and adherence to established policies and procedures. The position supports operational integrity, risk reduction, and a positive member experience. The role reviews new account documentation, loan files, and member transactions; verifies data in core processing systems and supporting documents; identifies and communicates errors or missing information; and monitors compliance with credit union policies, procedures, and regulatory requirements. It also assists with routine operational quality control audits, documents findings, prepares reports, collaborates with branch and operations staff to resolve quality issues, and helps update procedures and checklists. The Specialist is expected to maintain a professional, friendly, service-oriented approach; assist with assigned BSA and OFAC activities; comply with BSA policies and procedures, including annual training as directed by the BSA Officer; and work in keeping with the credit union’s purpose and values. Other duties may be assigned.
Requirements
- High school diploma or GED equivalent, or an equivalent combination of education, training, and experience.
- Strong attention to detail.
- Ability to identify discrepancies and follow established procedures.
- Strong organization and time-management skills.
- Effective verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Positive attitude and self-motivation; ability to function independently in a multitasking environment while taking direction and working as part of a team.
- High integrity and discretion in handling confidential information.
- Ability to tactfully handle situations and remain impartial.
- Collaborative work style.
Nice To Haves
- One year of experience in a financial institution; preferred but not required.
- Basic knowledge of financial institution and credit union operations.
- Basic understanding of regulatory and compliance requirements applicable to credit unions, or the ability and willingness to learn.
Responsibilities
- Review new account documentation, loan files, and member transactions for accuracy and completeness.
- Verify data entered into core processing systems and supporting documents.
- Identify errors, discrepancies, or missing information and communicate findings to appropriate personnel.
- Monitor compliance with credit union policies, procedures, and regulatory requirements.
- Assist with routine quality control audits of operational processes.
- Maintain accurate records of quality control reviews and findings.
- Prepare reports summarizing review results, trends, and recommendations for improvement.
- Collaborate with branch and operations staff to resolve quality issues.
- Assist in updating procedures and quality control checklists as needed.
- Participate in departmental training and continuous improvement initiatives.
- Maintain a professional, friendly image and service-oriented approach in all areas of responsibility.
- Assist with Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) related activities as assigned.
- Comply with Bank Secrecy Act policies and procedures, including attending annual training as directed by the Bank Secrecy Act Officer.
- Work in the spirit of the credit union’s purpose and values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
