Quality Control Specialist

Community Financial System, Inc. • Olean, NY

3d

About The Position

The Quality Control Specialist reviews and evaluates loan applications for the bank’s products, assesses applicants’ creditworthiness, and ensures applications and documents meet bank, regulatory, government agency, and secondary-market investor requirements. The role requires knowledge of applicable laws and regulations, including TILA-RESPA, ATR/QM, and HMDA, and adherence to bank quality-control timing requirements. The specialist identifies issues, recommends corrective action, reviews closing documents and flood files, and prepares loans to proceed to the closing table. The position also contributes to procedure writing and collaborates with colleagues across departments to support service and bank goals.

Requirements

• Associate degree, or equivalent mortgage-processing experience or legal-office real-estate-closing experience.
• Proficient reading, writing, grammar, and mathematics skills.
• Ability to analyze and interpret income, assets, and credit.
• Ability to work under pressure and effectively within time constraints.
• Good written and verbal communication skills.
• Research and problem-solving skills.
• Proficiency in Microsoft Word and Excel.
• Must be at least 18 years of age.

Nice To Haves

• Two years of mortgage experience.

Responsibilities

• Review loan applications and supporting documentation, including financial statements and employment history, to assess creditworthiness and confirm compliance with product guidelines and regulations.
• Meet Bank quality-control timing requirements.
• Review loan application findings and provide management with recommended corrective action.
• Review closing documents for regulatory compliance and follow up with the loan officer and/or bank attorney on corrective actions.
• Review Loan Estimates (LE) and Closing Disclosures (CD) for RESPA compliance.
• Prepare loans to proceed to the closing table.
• Review flood files.
• Participate in writing procedures.
• Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, and internal controls, and complete required training on time.
• Cooperate with department colleagues to achieve department goals.
• Work with employees in other departments to provide quality service, solve problems, and achieve bank goals.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential annual merit increase

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree