Quality Control Specialist

DebtBlue • Richardson, TX

7d • Onsite

About The Position

The Quality Control Specialist researches and resolves draft, audit, and transaction issues to keep client settlements on track and protect client trust. This in-office role is part of DebtBlue’s Quality Control team in Richardson, Texas, and reports to the Quality Control Manager. It involves high-volume, fast-paced work, continuous data entry, and regular communication with creditors, third parties, and internal teams.

The role requires careful, accurate processing of client drafts, payments, and settlements. The specialist also supports account underwriting, verification, and approvals as volume requires, along with other duties that support department operations. Compensation is $18.00 per hour, based on experience, with overtime eligibility for hours worked over 40 in a workweek and biweekly pay.

Requirements

• Strong attention to detail and accuracy in continuous, high-volume data entry.
• Strong problem-solving and critical-thinking skills.
• Clear communication skills and ability to work effectively with creditors, third parties, and internal teams.
• Proficiency in Microsoft Office, SharePoint, Windows OS, and CRM platforms.
• High school diploma or GED required.

Nice To Haves

• 1–2 years of financial industry experience in collections, payment processing, mortgages, or claims reconciliation preferred.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Update client drafts based on client requests accurately and on time.
• Research client files to identify and resolve transactional issues involving payments and performance fees.
• Process third-party requests to clear, pend, cancel, or modify creditor settlement payments.
• Process scheduled settlement payments and conduct a full audit for accuracy.
• When a client account is sold to another collection agency, contact the new creditor and work to reestablish the previous settlement agreement.
• Submit refund and fee-referral requests to the accounting department.
• Assist with account underwriting, verification, and approvals as volume requires.
• Perform other duties that support department operations.

Benefits

• Paid training and certification.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Overtime pay for hours worked over 40 in a workweek.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED