Furniture Delivery & Assembly Pros: Step Into Management – Quality Control Manager

Diakon Logistics•South Brunswick, NJ

1d•$55,000 - $65,000

About The Position

Diakon Logistics delivers big and bulky products, including furniture and large appliances, for leading national retailers. Its two-person teams use 26-foot box trucks to provide delivery, installation, assembly, and setup. The company is growing and promotes from within. This salaried leadership role is intended for a former independent furniture delivery or assembly contractor ready to move off the truck and into management. The Quality Control Manager evaluates new contractors, rides along with teams to audit their work, tracks service and quality metrics, trains and coaches contractors, and investigates customer complaints. The position offers a steady paycheck, bonus potential, and a path to grow. Compensation is $55,000–$65,000 per year depending on experience, plus bonus potential.

Requirements

At least 3–5 years of hands-on experience as a furniture delivery and/or assembly contractor.
An eye for quality work and confidence in identifying and addressing poor work.
Solid knowledge of white-glove delivery practices, safe handling, and assembly standards.
Clear communication skills and a professional, constructive approach to feedback.
Valid driver's license, clean driving record, and willingness to travel regularly to field locations.
Good organization and documentation habits.
No degree required; field experience is the qualification.

Nice To Haves

Experience as an owner-operator or team lead.
Experience running a crew or business.
Experience with delivery management or routing software.
Experience training or mentoring helpers and drivers.

Responsibilities

Evaluate the experience and work quality of new delivery contractors, drivers, and helpers before they run routes.
Ride along with teams and observe product handling, customer interactions, and assembly work; document observations and provide direct, useful feedback.
Monitor on-time delivery, damage rates, assembly quality, and customer satisfaction; identify trends and develop corrective action plans.
Train and coach contractors on company standards and share effective practices across the network.
Investigate customer complaints about delivery and assembly quality and work with contractors to prevent repeat issues.