Furniture Delivery & Assembly Pros: Step Into Management – Quality Control Manager

Diakon Logistics•Dayton, NJ

About The Position

Diakon Logistics delivers big and bulky products, including furniture and large appliances, for leading national retailers. Its two-person teams operate 26-foot box trucks and handle delivery, installation, assembly, and setup. The company is growing and promotes from within. This salaried leadership role is intended for an experienced furniture delivery or assembly contractor ready to move off the truck and into management. The Quality Control Manager uses field experience to evaluate and improve contractor performance, delivery quality, assembly standards, and customer satisfaction. The role includes regular travel to field locations and ride-alongs with delivery teams. Compensation is $55,000–$65,000 per year depending on experience, plus bonus potential. Diakon offers a vehicle allowance for field travel, competitive wages and bonuses, medical benefits, a 401(k) plan with match, and paid vacations and holidays to full-time employees.

Requirements

3–5+ years of hands-on experience as a furniture delivery and/or assembly contractor.
A strong eye for quality work and confidence addressing substandard work.
Solid knowledge of white-glove delivery practices, safe handling, and assembly standards.
Clear communication skills and a professional, constructive approach to giving feedback.
Valid driver's license and a clean driving record.
Willingness to travel regularly to field locations.
Good organization and documentation habits.
No degree required; field experience is the qualification.

Nice To Haves

Experience running an independent crew or business; owner-operators and team leads are strongly preferred.
Experience with delivery management or routing software.
Experience training or mentoring helpers and drivers.

Responsibilities

Evaluate the experience and work quality of prospective delivery contractors, drivers, and helpers before they begin routes.
Ride along with delivery teams to observe product handling, customer interactions, and assembly work; document observations and provide direct, constructive feedback.
Monitor on-time delivery, damage rates, assembly quality, and customer satisfaction; identify trends and develop corrective action plans.
Train and coach contractors on company standards and share effective practices across the network.
Investigate customer complaints about delivery and assembly quality and work with contractors to prevent recurrence.
Travel regularly to field locations and observe delivery and assembly calls.