Quality Control Laboratory Technician

American Red Cross • Dedham, MA

9d

About The Position

Quality Control Laboratory Technicians perform manufacturing and inventory-control processes in a highly regulated environment, from receipt of unprocessed blood through maintaining accurate records of finished goods for distribution to hospitals. The role requires attention to detail, a customer-service focus, and compassionate interactions with internal and external customers. Team members are expected to show up for every shift and contribute fully while at work.

The position manufactures, labels, tests, samples, and stores blood products and samples according to applicable policies and procedures. Technicians help meet departmental production and distribution goals, maintain inventory and records, operate and check equipment, assess product quality, and perform complex manufacturing tasks. The standard schedule is Friday through Tuesday, 12:00 a.m.–8:30 a.m. Training is scheduled Monday through Friday, 9:00 a.m.–5:30 p.m. for the first 4–6 weeks. Pay is $24.50 per hour, plus a shift differential for applicable evening and weekend hours.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of related experience in a regulatory, laboratory, or manufacturing environment, or an equivalent combination of education and related experience; listed as preferred.
• Good computer skills and ability to use a wide variety of programs and laboratory equipment.
• Attention to detail and accurate documentation.
• Good decision-making skills.
• Good communication skills and ability to work on a team and independently with minimal supervision.
• Ability to stand, stretch, stoop, and bend for extended periods; lift, pull, push, and move objects up to 50 pounds; and spend periods in walk-in refrigerators or freezers.
• May be required to wear protective clothing such as lab coats, gloves, and face shields.

Responsibilities

• Manufacture, label, test, sample, and store blood products and samples according to applicable policies and procedures.
• Meet departmental quality and quantity production and distribution goals and ensure products and samples are suitable for release.
• Use good inventory-management practices throughout the manufacturing process.
• Operate and maintain equipment; perform validation and quality-control checks; and ensure adequate supplies are available.
• Enter data and use computer programs for component production, labeling, storage, and sample-tube management.
• Maintain accurate, legible, and complete manufacturing records and electronic and physical inventory locations for products and samples.
• Analyze visual inspections and information from other departments to meet time requirements and quality standards.
• Identify and quarantine products or samples that do not meet quality requirements, and perform disposition of unacceptable products or samples.
• Perform complex manufacturing tasks, including pooled product manufacturing, freezing, washing or deglycerolizing blood products, pathogen reduction, and further manufacturing of apheresis products.
• Participate in on-the-job training of staff.
• Interact positively and proactively with internal and external customers, demonstrating care and compassion.
• Show up for every shift and contribute fully while at work.

Benefits

• Medical, dental, and vision plans
• Health Spending Accounts and Flexible Spending Accounts
• Paid time off starting at 15 days per year, based on job type and tenure
• 11 paid holidays, including six core holidays and five floating holidays
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance
• Short- and long-term disability and insurance
• Service awards and recognition

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED