Quality Control Field Technician - Farmersville, CA

Race Communications • Farmersville, CA

8d • Onsite

About The Position

The Quality Control Field Technician inspects and evaluates field installations and service work to ensure compliance with company standards, industry regulations, and customer expectations. The role conducts quality checks on completed work orders, identifies discrepancies, documents findings, and provides feedback to field teams. The technician works with field technicians, dispatch, management, and other teams to resolve quality issues and improve service delivery.

Work is primarily performed at a designated field worksite based out of a central Race Communications worksite. The position requires travel to job sites and may require occasional travel to other Race offices or off-site locations. A significant portion of the workday is spent traveling by vehicle and working indoors and outdoors at businesses or residences. The technician may work nights, weekends, holidays, overtime, or on-call as needed for emergencies, outage restoration, urgent maintenance, or 24/7 operations.

The role includes inspecting and testing telecom systems and infrastructure, carrying out repairs and work during quality-control processes, maintaining records and reports, coaching field personnel, and operating and maintaining vehicles and equipment. Physical duties include climbing poles up to 40 feet, working from bucket trucks and ladders, and performing tasks such as bending and lifting equipment. The stated manufacturer limits are 350 pounds for bucket trucks and 300 pounds for ladders.

Requirements

• Must be eligible to work in the United States without sponsorship.
• Must be at least 21 years old.
• High school diploma, GED, or equivalent required.
• Valid California driver's license required, subject to successful DMV verification.
• Two to four years of experience in fiber-optic home installations or a related field.
• Understanding of fiber-optic networks, basic telecommunications, and video required.
• In-depth understanding of GO95 and GO128 standards.
• Strong understanding of installation processes, equipment, and materials, particularly in fiber optics, cabling, or telecommunications infrastructure.
• Ability to read and interpret work orders, technical diagrams, and blueprints.
• Familiarity with industry standards, safety regulations, and compliance requirements for fieldwork, installations, and equipment handling.
• Experience using field-service software and tools for documentation, quality-control inspections, and reporting.
• Proficiency with smartphones, tablets, and other handheld devices for on-site data entry and communication; fundamental knowledge of Apple iPad required.
• Proficient use of Microsoft Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.
• Ability to work outdoors in various weather conditions and perform physical tasks such as climbing ladders, bending, and lifting equipment.
• Comfort traveling to job sites for inspections.
• Ability to work nights, weekends, holidays, and overtime as needed for emergency response, outage restoration, and urgent maintenance supporting 24/7 operations.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as necessary for job performance and workplace communication.
• Ability to distinguish colors and audible tones.
• Ability to operate equipment within manufacturer weight limits: 350 pounds for bucket trucks and 300 pounds for ladders.

Nice To Haves

• Prior experience in quality control, inspection, or auditing of fieldwork is preferred.
• Fiber-optics (FOA), telecommunications (BICSI), or safety (OSHA) certifications are advantageous but not required.
• Spanish-language proficiency is desirable.

Responsibilities

• Inspect telecom installations, equipment, infrastructure, and completed work orders for compliance with industry standards, safety regulations, company guidelines, and customer requirements.
• Perform quality assurance for underground construction and installation quality-control checks for business and enterprise customers.
• Perform fiber-optic drop and redrop work to client premises.
• Collaborate with field technicians and other teams to troubleshoot and promptly resolve quality-related issues.
• Perform repairs and complete work during the quality-control process.
• Conduct tests, measurements, and analyses to assess telecom systems and components.
• Identify and document quality infractions, deficiencies, and deviations from established standards.
• Prepare accurate, comprehensive reports of findings, including issue descriptions and recommended corrective actions; submit daily quality-control reports.
• Maintain organized, current inspection records, test results, reports, and other documentation.
• Read and review work orders to ensure processes are followed; write and maintain reports and job-related SOPs.
• Use CRM systems for support tickets and trouble-ticket resolution.
• Train and coach field technicians and other personnel on quality-control procedures, best practices, standards, and failed quality-control infractions.
• Contribute suggestions to process-improvement initiatives intended to improve service quality and efficiency.
• Interact with customers, address quality-related inquiries, and support customer satisfaction.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet for aerial work only.
• Deploy and remove traffic-control devices to support safe work areas on streets and roadways.
• Follow manufacturer weight limits for equipment and machinery, including the stated 350-pound bucket-truck limit and 300-pound ladder limit.
• Perform vehicle and equipment pre-operation and post-operation maintenance; maintain a clean driving record as defined by the fleet insurance underwriter.
• Travel to various work locations, spending time indoors and outdoors at businesses and residences as required.
• Work overtime, after hours, weekends, emergencies, or on-call as needed to complete work.
• Operate testing equipment and ensure it is properly calibrated and maintained.
• Collaborate with engineering, operations, customer support, and other cross-functional teams to communicate and resolve quality issues.
• Obtain location and task information through dispatch software or communication with personnel.
• Assist field operations with trouble tickets, drops, or installations when needed.
• Stay informed about telecom quality-control industry trends, technologies, and best practices.
• Follow safety protocols and guidelines in the Race employee handbook and job description.
• Perform additional duties as required.

Benefits

• 100% company-paid medical insurance, starting the first of the month following the start date.
• 100% company-paid dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the company's service area.
• Growth potential, including promotions and new challenges.
• Competitive base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED