Quality Control Field Technician - Merced, CA

Race Communications • Merced, CA

7d • Onsite

About The Position

The Quality Control Field Technician inspects and evaluates field installations and service work to ensure compliance with company standards, industry regulations, and customer expectations. The position conducts quality checks on completed work orders, identifies discrepancies, documents findings, and provides feedback to field teams to improve service quality and efficiency. It works closely with field technicians, dispatch, management, and cross-functional teams to address quality-related issues and maintain established benchmarks.

Work is primarily performed at a designated field worksite based out of a central Race Communications worksite, with occasional travel to other Race offices or off-site locations. The workday involves significant vehicle travel and time both indoors and outdoors at businesses and residences. The role may require nights, weekends, holidays, overtime, after-hours work, or on-call availability to support emergencies, outage restoration, and urgent maintenance.

The technician performs inspections, testing, troubleshooting, repairs, reporting, and records management; supports training and continuous improvement; and may assist with trouble tickets, drops, and installations. Field tasks include operating mechanized equipment, climbing poles and ladders, using bucket trucks, and deploying traffic control devices. Compensation is $27 to $32 per hour.

Requirements

• Eligibility to work in the United States without sponsorship.
• At least 21 years of age.
• High school diploma, GED, or equivalent.
• Valid California driver's license, subject to successful DMV verification.
• Strong understanding of installation processes, equipment, and materials, particularly in fiber optics, cabling, or telecommunications infrastructure.
• Ability to read and interpret work orders, technical diagrams, and blueprints.
• Ability to work outdoors in various weather conditions and perform physical tasks such as climbing ladders, bending, and lifting equipment.
• Comfort traveling to job sites for inspections.
• Familiarity with industry standards, safety regulations, and compliance requirements for fieldwork, installations, and equipment handling.
• Experience using field-service software and tools for work documentation, quality-control inspections, and reporting; proficiency with smartphones, tablets, and other handheld devices for on-site data entry and communication.
• Understanding of fiber-optic networks, basic telecommunications, and video.
• Fundamental knowledge of Apple iPad.
• In-depth understanding of GO95 and GO128 standards.
• Ability to work nights, weekends, holidays, and overtime as needed for emergency response, outage restoration, and urgent maintenance in 24/7 operations.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as necessary for job performance and workplace communication.
• Proficient use of Microsoft Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.
• Ability to distinguish colors and audible tones.
• Ability to operate equipment within manufacturer-specified weight limits.

Nice To Haves

• Prior experience in quality control, inspection, or auditing of fieldwork.
• Two to four years of experience in fiber-optic home installations or a related field.
• Certifications in fiber optics (FOA), telecommunications (BICSI), or safety (OSHA).
• Proficiency in Spanish.

Responsibilities

• Inspect telecom installations, equipment, and infrastructure for compliance with industry standards, safety regulations, company guidelines, and customer requirements.
• Perform quality assurance for underground construction and quality checks on installations for business and enterprise customers.
• Perform drop or redrop fiber-optic lines to client premises.
• Troubleshoot and resolve quality-related issues with field technicians and other teams; perform repairs and complete work during the quality-control process.
• Conduct tests, measurements, and analyses to assess telecom system and component performance and functionality.
• Identify and document quality infractions, deficiencies, and deviations from established standards.
• Prepare accurate reports of inspection findings, identified issues, and recommended corrective actions; submit daily quality-control reports.
• Maintain organized, up-to-date inspection, test-result, and quality-control records; review work orders and maintain reports and relevant SOPs.
• Use CRM systems for support tickets and trouble-ticket resolution.
• Train and coach field technicians and other personnel on quality-control procedures, best practices, standards, and failed quality-control infractions.
• Contribute to process-improvement initiatives to enhance service quality and efficiency.
• Interact with customers, address quality-related inquiries, and support customer satisfaction.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet for aerial work.
• Deploy and remove traffic-control devices to help ensure safety in work areas on streets and roadways.
• Operate equipment within manufacturer weight limits: 350 pounds maximum for bucket trucks and 300 pounds maximum for ladders.
• Complete vehicle and equipment pre-operation and post-operation maintenance checks and maintain a clean driving record as defined by the fleet insurance underwriter.
• Travel to job sites and work both indoors and outdoors at businesses and residences; work overtime, after hours, weekends, emergencies, or on-call as needed.
• Operate and ensure proper calibration and maintenance of testing equipment.
• Collaborate with engineering, operations, customer support, and other teams to communicate and resolve quality-related issues.
• Obtain location and task information through dispatch software or communication with personnel; assist field operations with trouble tickets, drops, or installations when needed.
• Stay current on telecom quality-control trends, technologies, and best practices.
• Follow safety protocols and guidelines in the Race employee handbook and job description; perform additional duties as required.

Benefits

• 100% company-paid medical insurance, starting the first of the month following the start date.
• 100% company-paid dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED