Quality Control Field Technician - Merced, CA

Race Communications • Merced, CA

7d • $27 - $32 • Onsite

About The Position

The Quality Control Field Technician inspects and evaluates field installations and service work to ensure compliance with company standards, industry regulations, and customer expectations. The role conducts quality checks on completed work orders, identifies discrepancies, documents findings, and provides feedback to field teams. It works closely with technicians, dispatch, management, and cross-functional teams to maintain service quality and efficiency. The work is primarily performed at a designated field worksite based out of a central Race Communications worksite, with occasional travel to other offices or off-site locations. The position involves substantial travel to job sites and work both indoors and outdoors, including at businesses and residences. The technician may need to work nights, weekends, holidays, overtime, after hours, or on-call to support emergencies, outage restoration, urgent maintenance, and 24/7 operations.

Requirements

• Eligibility to work in the United States without sponsorship.
• At least 21 years of age.
• High school diploma, GED, or equivalent.
• Valid California driver's license, subject to successful DMV verification.
• Understanding of fiber-optic networks, basic telecommunications, and video.
• Fundamental knowledge of Apple iPad.
• In-depth understanding of GO95 and GO128 standards.
• Two to four years of experience in fiber-optic home installations or a related field.
• Ability to work nights, weekends, holidays, and overtime as needed for emergency response, outage restoration, and urgent maintenance supporting 24/7 operations.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension.
• Proficiency with MS Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications.
• Functional ability to use common office equipment, computers, and office software.
• Ability to distinguish colors and audible tones.
• Ability to work outdoors in varied weather and perform physical tasks such as climbing ladders, bending, and lifting equipment.
• Comfort traveling to job sites for inspections and spending a significant portion of the workday traveling by vehicle.
• Ability to operate within the specified manufacturer weight limits for bucket trucks and ladders.

Nice To Haves

• Prior experience in quality control, inspection, or auditing fieldwork.
• Certifications in fiber optics (FOA), telecommunications (BICSI), or safety (OSHA).
• Proficiency in Spanish.

Responsibilities

• Inspect telecom installations, equipment, and infrastructure for compliance with industry standards, safety regulations, and company guidelines.
• Perform underground construction quality assurance and installation quality control checks for business and enterprise customers.
• Perform fiber-optic drops or redrops to client premises.
• Ensure installations and services comply with applicable regulations, specifications, and customer requirements.
• Collaborate with field technicians and other teams to troubleshoot and resolve quality-related issues; perform repairs and complete work during the quality-control process.
• Conduct tests, measurements, and analyses to assess telecom systems and components.
• Identify and document quality infractions, deficiencies, and deviations from established standards.
• Prepare accurate reports of findings, issues, and recommended corrective actions, including daily quality-control reports.
• Maintain organized records of inspections, test results, and quality-control reports; read and review work orders, maintain reporting, and write and maintain relevant SOPs.
• Use CRM systems for support tickets and trouble-ticket resolution.
• Train and coach field technicians and other personnel on quality-control procedures, best practices, standards, and failed quality-control infractions.
• Contribute to process-improvement initiatives that enhance service quality and efficiency.
• Interact with customers and address quality-related questions to support customer satisfaction.
• Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders exceeding 32 feet for aerial work only.
• Deploy and remove traffic-control devices to maintain safety in work areas on streets or roadways.
• Follow manufacturer weight-capacity limits: 350 pounds for bucket trucks and 300 pounds for ladders.
• Perform vehicle and equipment pre-operation and post-operation maintenance; maintain a clean driving record as defined by the fleet insurance underwriter.
• Operate, calibrate, and maintain testing equipment for reliable quality-control assessments.
• Obtain location and task information through dispatch software or communication with personnel; assist field operations with trouble tickets, drops, or installations when needed.
• Stay informed about telecom quality-control trends, technologies, and best practices and follow safety protocols in the employee handbook and job description.
• Perform additional duties as required.

Benefits

• 100% company-paid medical and dental insurance, beginning the first day of the month following the start date.
• Free fiber internet service for employees living in the company's service area.
• Paid time off, including vacation and sick time.
• 11 paid holidays.
• Paid birthday.
• 401(k) matching at 4%.
• Growth potential and opportunities for promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED