Orange, TX

DSLD Homes•Orange, TX

26d•Onsite

About The Position

The Quality Control/Customer Care Technician conducts internal quality inspections to ensure company standards are met across mechanical, electrical, structural, and finish trades. Before homeowner orientation, the technician acts as an internal customer to help ensure high-quality home delivery. After closing, the role provides quality assurance and warranty service to homeowners, including scheduled inspections at 30 days, 6 months, and 12 months, or as requested by the homeowner. The technician documents repair needs, coordinates with Customer Care Coordinators on appointments and work orders, and may educate homeowners on operating their home’s mechanical and electrical equipment. Light sheetrock, painting, plumbing, and electrical work may be needed during inspections. Warranty service requests must be completed within a specified time period. The position is based in the Beaumont/Orange, Texas area, with a requirement to reside in Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

2–5+ years of residential construction experience preferred but not required; other pertinent work experience will be considered.
Proficiency in Microsoft Office Suite; ability to use an iPad and other programs to complete documents.
Customer service background and a positive attitude.
Strong work ethic and communication skills.
Ability to handle confrontation professionally.
Strong organizational skills and acute attention to detail.
Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance.
Residency in Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas.
Physical stamina for prolonged standing, bending, stooping, some climbing or balancing, and carrying.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move 50 pounds or more.

Nice To Haves

Residential construction experience of 2–5+ years.

Responsibilities

Conduct internal quality control inspections across mechanical, electrical, structural, and finish trades.
Act as an internal customer before homeowner orientation to help ensure high-quality delivery.
Provide quality assurance and warranty service to homeowners after closing.
Conduct warranty inspections at 30 days, 6 months, and 12 months after closing, or as needed by the homeowner.
Document items requiring repair during warranty inspections.
Coordinate homeowner appointments and request repair work orders with Customer Care Coordinators.
Educate homeowners on the use and operation of mechanical and electrical equipment in their homes, as needed.
Perform light sheetrock, painting, plumbing, electrical, or similar work as needed during warranty inspections.
Ensure warranty service requests are completed within the required time period.