Quality & Compliance Manager (ISO 9001)

SynMax•Houston, TX

2d•$110,000 - $135,000

About The Position

SynMax is seeking a Quality Manager to build, operate, and maintain the ISO 9001 quality management system (QMS) for software products. The role owns the QMS end to end, including documented processes, internal audits, corrective actions, management reviews, and external certification audits. It also supports the compliance team’s ISO 27001 and ISO 45001 programs. This is a compliance and program management role focused on guiding the organization through certification or surveillance audits and automating processes to support success with a small team.

Requirements

At least 5 years of experience in quality management or compliance, including at least 3 years owning or co-owning an ISO 9001 program.
Experience taking an organization through at least one ISO 9001 certification, recertification, or surveillance audit cycle.
Strong hands-on experience with CAPA, root-cause methods such as 5 Whys, fishbone, and 8D, and document control.
Clear writing skills, including producing practical procedures and actionable audit reports.
Ability to influence teams that do not report to the role and to push back when needed.

Nice To Haves

ISO 9001 Lead Auditor or Internal Auditor qualification, such as CQI/IRCA or Exemplar Global.
Experience applying ISO 9001 in a software, SaaS, or data-product company; familiarity with ISO/IEC 90003 is a plus.
Experience with integrated management systems, especially ISO 9001 with ISO/IEC 27001; ISO 22301, SOC 2, or other related standards and frameworks are also a plus.
Working knowledge of software delivery practices, including SDLC, Agile, release management, and change control, sufficient to map them to ISO 9001.
Experience with QMS/GRC tools or Atlassian tools such as Jira and Confluence for compliance workflows.
Certifications such as ASQ CQA, CQE, or CMQ/OE.
Background in energy, data, or intelligence services.

Responsibilities

Own the ISO 9001:2015 QMS, including its scope, quality policy, objectives, process map, and document control.
Create and maintain required documented information, including procedures, records, and version-controlled templates.
Translate ISO 9001 requirements into practical processes that fit existing software team practices such as Agile, Jira/Confluence, and CI/CD.
Plan and run the internal audit program, either by leading audits or coordinating them.
Manage relationships with the certification body, including audit preparation, hosting audits, and responding to findings.
Maintain audit readiness using a Governance, Risk & Compliance (GRC) platform tool.
Run the nonconformity and corrective action process (CAPA), including root-cause analysis, action ownership, deadlines, and checks that fixes are effective.
Track quality objectives and KPIs, including defect escape rate, customer complaints, on-time delivery, and audit findings closed.
Prepare and lead management review meetings and report QMS performance to leadership.
Maintain the risks-and-opportunities register.
Set up supplier and vendor evaluation, including for cloud and data providers.
Support the Customer Success group with customer feedback measurement and the complaint process, and incorporate results into improvement work.
Align the QMS with other ISO/IEC management systems where appropriate to reduce redundant efforts, including shared document control, internal audits, management reviews, and CAPA.
Train staff on QMS awareness, their responsibilities, and the audit process.
Support the compliance team’s ISO 27001 and ISO 45001 programs.