Quality Compliance Manager

Maker's Pride Talent Acquisition Team•North Sioux City, SD

2d•Onsite

About The Position

The Quality Compliance Manager evaluates customer requirements and develops plans to ensure compliance with customer and agency requirements. The role creates compliance metrics, facilitates customer, third-party, and internal audits, and manages audit-related corrective and preventive actions through closure. It serves as a technical liaison for supplier defects and improvement opportunities, working with Procurement and Quality Systems on supplier quality, supplier approval, incoming ingredient requirements, and ingredient hazard analysis. The position is the primary quality resource and coordinator for sanitary design and change control activities. It manages compliance schedules across departments, maintains and provides training on departmental policies and programs, and ensures HACCP and Food Safety Plans are current, verified, and validated. The role supports the Quality Manager and commercialization teams in incorporating customer and compliance requirements into internal specifications, provides other Quality Assurance support as needed, and serves as backup for the Quality Manager during absences. The position is based in North Sioux City, South Dakota. Travel up to 25% is possible. Relocation is not available. The work environment may range from light to high noise, and the role involves communicating in English and handling daily employee issues.

Requirements

A four-year college or university program certification in food safety, microbiology, biology, or an experimental-scientist-related background, or two or more years of related experience and/or training.
At least two years of experience in product compliance and/or commercialization in the food industry, product development, or a similar discipline in a related manufacturing environment.
Familiarity with state and federal food processing regulations.
Knowledge of ingredient hazards in accordance with FSMA, Intentional Adulteration Risk Assessments, and Food Defense.
Advanced computer skills and knowledge of project management tools.
Proficiency with the MS Office Suite and large ERP systems; Excel skills include conditional formatting, formulas, drop-downs, trend charting, and pivot tables.
Ability to solve problems by developing hypotheses and test plans, analyzing and interpreting results, and applying critical thinking.
Proficiency with RCA-CAPA tools such as 5-Why and Fishbone.
Ability to manage multiple projects and trackers at one time.
Ability to communicate effectively verbally and in writing.
Ability to work collaboratively with employees and management across departments and levels, and maintain effective relationships with industry, trade and other associations, regulatory agencies, and Maker's Pride staff.
Ability to lead difficult decisions and model best-in-class behaviors focused on safety, quality, and policy.
Flexible, agile, creative, able to lead by example, and prepared to work as part of a multidisciplinary department team.
Must be accurate and detail oriented.
Ability to work with minimal supervision and independently when needed.
Ability to work in a light to high noise environment; communicate in English to give acknowledgement; and handle daily employee issues.
Physical ability to reach with hands and arms throughout the shift; use hands and fingers; see, hear, and talk; frequently sit; occasionally walk, climb, and/or balance; lift and carry up to 20 lbs; and walk up to 400 yards to work and break areas.

Nice To Haves

Knowledge and experience with SAP.
SQF or ISO certification.
At least two years of supervisory leadership experience.
ISO, ASQ, and/or SQF/BRC certification.
HACCP and PCQI certifications.

Responsibilities

Evaluate customer requirements and develop plans to comply with customer and agency requirements.
Create metrics to monitor compliance with customer and agency requirements.
Facilitate customer and third-party audits.
Manage audit-related corrective and preventive actions (CAPA) through closure.
Serve as the facility and Procurement technical liaison and leader on supplier-related defects and improvement opportunities.
Work with Procurement to develop supplier ratings and corrective/preventive processes to improve supplier quality.
Partner with Quality Systems on supplier approval, incoming ingredient requirements, and ingredient hazard analysis.
Act as the primary quality resource and coordinator for sanitary design and change control activities.
Facilitate internal auditing processes and maintain and provide training on departmental-specific policies, procedures, and programs.
Manage compliance schedules with all departments.
Ensure HACCP and Food Safety Plans are up to date, verified, and validated.
Support the Quality Manager and commercialization teams in integrating customer and compliance requirements into internal specifications.
Support the Quality Assurance department in other areas as needed.
Serve as backup for the Quality Manager during absences.