Quality Business Analyst

LUMA Energy • Santurce-NEOS, PR

6d

About The Position

The Quality Business Analyst collects, analyzes, and interprets quality, performance, and operational data to identify trends and provide actionable insights for business decisions and continuous improvement. The role maintains key performance indicators, dashboards, reports, and project-related metrics to evaluate process performance and monitor progress against organizational initiatives.

The analyst collaborates with stakeholders to establish performance goals, measures, KPIs, targets, and reporting requirements aligned with organizational goals and quality standards. The role also supports leadership decision-making, monitors performance issues and improvement opportunities, and recommends appropriate actions. The position follows company policies and applicable laws and industry regulations, and participates in storm restoration tasks and assigned drills.

Requirements

• Bachelor's degree in Business Administration, Data Science, or a related field, or qualifying experience substitution.
• 3 to 5 years of experience in data analysis, reporting, process improvement, business strategic support, or other analytical functions, including interpreting KPIs, metrics, forecasts, and statistical results.
• Experience using business systems or analytic platforms.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and SharePoint, and Power BI.
• Ability to communicate findings effectively in English and Spanish.
• Valid Puerto Rico driver’s license.

Nice To Haves

• Experience in a utility environment.
• Technical certification such as CCBA (Certification of Capability in Business Analyst), SQL certification, or Microsoft Power BI certification.

Responsibilities

• Collect and analyze performance and operational data to identify trends and provide actionable insights supporting business decisions and continuous improvement.
• Develop and maintain reports, dashboards, and performance indicators to communicate findings and track performance.
• Monitor and review performance, identify issues and opportunities through data analysis, and recommend actions to support quality improvement.
• Compile, track, and corroborate data from spreadsheets, reporting tools, and large data sets to ensure accurate data management, analysis, and reporting.
• Collaborate with stakeholders to identify and assess performance measures, KPIs, targets, and reporting requirements aligned with organizational goals and quality standards.
• Follow established company policies, procedures, and standards to comply with applicable laws and industry regulations.
• Participate in storm restoration tasks and assigned drills to support the safe and reliable recovery of services.
• Perform additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level