Quality Auditor

Lion•Bronx, NY

17d•Onsite

About The Position

The TotalCare Quality Auditor inspects firefighter protective garments to evaluate cleanliness, identify visible damage and safety hazards, and record required repairs and customer-requested repairs in the tracking system. When damage could affect garment integrity or protective performance, the auditor coordinates or performs testing on the garment or its components. The role applies relevant NFPA standards and company procedures, supports customer satisfaction and efficient service delivery, and helps ensure repaired gear meets quality standards and delivery deadlines. This position is located at 703 East 134th Street, Bronx, NY 10454, and reports to the TotalCare Center Manager. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.; flexibility and overtime may be required to meet client needs. The starting rate is $21–$25 per hour.

Requirements

High school diploma or GED.
Ability to read and comprehend English-language instructions.
Willingness to learn industry standards applicable to the inspection process.
Experience making decisions as part of a job.
Experience entering information into a database or demonstrated computer-use skills.
Ability to work within a multifunctional team and follow instructions consistently with minimum supervision.
Positive attitude and demonstrated ability to work well with a team.
Good attendance record.
Strong problem-solving skills.
Self-motivated and organized.
Ability to multitask and work in a fast-paced, time-sensitive environment while meeting deadlines.
Flexibility and willingness to work overtime when needed to meet client needs.

Responsibilities

Inspect garments for cleanliness, damage, and safety, and determine work needed to meet applicable industry standards and customer expectations.
Enter repair information into the tracking system.
Send all liners for hydrostatic testing.
Categorize garments by the work required and send them to the appropriate areas.
Coordinate or perform testing on other components when damage could affect garment performance.
Follow applicable NFPA standards and established compliance procedures.
Approve jobs within customer-set pre-authorization limits.
Work with the team to meet delivery deadlines and ensure firefighter gear is repaired on time and meets quality standards.
Maintain cleanliness and good housekeeping in the inspection area and a clean, safe work environment.
Follow company rules and regulations and perform other duties as needed.