Quality Auditor

WTW•Hartford, CT

1d•Hybrid

About The Position

Quality Auditors are members of the Account Management teams who obtain, compile, and follow up on information to support consulting, placement, and advocacy for WTW clients and prospects. This role audits transactions processed in the Surety Service Center and maintains accuracy and knowledge of surety bond transactions. The work includes building relationships with client decision-makers, reviewing executed deliverables in accordance with client service-level agreements and standard operating procedures, and completing administrative tasks. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. The position does not offer employment-based non-immigrant visa sponsorship or assistance. The role also involves mentoring new hires and supporting Assistant Client Services Specialists. The base compensation range is $28.50–$29.80 per hour, and the position is eligible for an annual short-term incentive bonus. WTW describes its working approach as generally hybrid, with arrangements depending on the needs of the team, role, and clients; candidates are encouraged to discuss flexibility and location-based arrangements with a recruiter.

Requirements

Strong attention to detail.
Excellent verbal and written communication skills.
Ability to obtain any necessary licenses within 90 days of employment.
Ability to work independently and in a team setting.
Strong customer service, presentation, and organizational skills.
Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
1–2+ years of insurance industry experience related to servicing accounts.
Experience working with surety, including in an insurance brokerage environment.
Ability to achieve and maintain a 99%+ production quality score.
Experience working with Epic and Sure Path.

Responsibilities

Audit surety bonds accurately according to instructions from clients and/or Client Managers.
Understand and interpret information presented in bond requests.
Assist with resolving client and carrier accounting issues.
Prepare written correspondence, reports, and analyses for management as needed.
Communicate with clients, Client Managers, and other team members.
Participate in internal and external meetings.
Maintain client confidentiality.
Mentor new hires and provide ongoing feedback.
Support Assistant Client Services Specialists with day-to-day transactions as needed.
Review executed deliverables in accordance with client service-level agreements and standard operating procedures.
Complete administrative tasks.

Benefits

Medical insurance, including prescription coverage
Dental insurance
Vision insurance
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident coverage
Group Critical Illness coverage
Life insurance
AD&D coverage
Group Legal benefits
Identity Theft Protection
Wellbeing Program
Work/Life Resources, including Employee Assistance Program
Paid holidays
Annual paid time off, including state/local paid leave where required
Short-Term Disability
Long-Term Disability
Other leave, including bereavement, FMLA, ADA, jury duty, military leave, and parental and adoption leave
Qualified contributory pension plan, if eligible
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans for eligible senior-level colleagues
Annual short-term incentive bonus