Quality Auditor

WTW•Hartford, CT

1d•$29 - $30•Hybrid

About The Position

Quality Auditors are members of account management teams who obtain, compile, and follow up on information to support consulting, placement, and advocacy for clients and prospects. This role audits transactions processed in the Surety Service Center, maintains accuracy and knowledge of surety bond transactions, and works with client decision-makers. The Quality Auditor reviews executed deliverables on clients’ behalf according to service level agreements and standard operating procedures, completes administrative tasks, mentors new hires, and supports Assistant Client Services Specialists. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. The role is described as hybrid, with a mix of remote and in-person or in-office interactions depending on team, role, and client needs. Employment-based non-immigrant visa sponsorship or assistance is not offered for this opportunity.

Requirements

Strong attention to detail.
Excellent verbal and written communication skills.
Ability to obtain any necessary licenses within 90 days of employment.
Ability to work independently and in a team setting.
Strong customer service, presentation, and organizational skills.
Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
1–2+ years of insurance industry experience related to servicing accounts.
Experience working with surety, including in an insurance brokerage environment.
Ability to achieve and maintain a 99+% quality score in production.
Experience working with Epic and Sure Path.

Responsibilities

Audit surety bonds accurately according to instructions from the client and/or client manager.
Understand and interpret information presented in bond requests.
Assist with resolving client and carrier accounting issues.
Prepare written correspondence, reports, and analysis as needed for management.
Communicate effectively with clients, client managers, and team members.
Participate in internal and external meetings.
Maintain client confidentiality.
Mentor new hires and provide ongoing feedback.
Support Assistant Client Services Specialists with day-to-day transactions as needed.
Review executed deliverables on clients’ behalf in accordance with service level agreements and standard operating procedures.
Complete various administrative tasks.

Benefits

Medical insurance, including prescription coverage
Dental insurance
Vision insurance
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident and Group Critical Illness coverage
Life insurance
AD&D coverage
Group Legal
Identity Theft Protection
Wellbeing Program and Work/Life Resources, including Employee Assistance Program
Paid holidays
Annual paid time off, including state/local paid leave where required
Short-term disability
Long-term disability
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave
Qualified contributory pension plan, if eligible
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans for eligible senior-level colleagues
Annual short-term incentive bonus