Quality Assurance & Training Lead

Atlas Van Lines Canada•Oakville, ON

3d•Onsite

About The Position

Atlas Van Lines Canada is seeking a socially responsible individual with creative ideas to join their team as a Quality Assurance & Training Lead. This position is responsible for maintaining strategic partnerships with their agency family/professional van operators and overseeing service issues/complaints related to household goods moving and storage services. The company, established in 1963 and headquartered west of Toronto in Oakville, Ontario, has become a leading mover known for quality service, ethical business practices, and providing customers with a positive moving experience. Atlas Canada is committed to delivering its best for clients, supporting those in need, and planting trees for the planet.

Requirements

Post secondary education in Logistics, Business or related field with 3 years minimum job-related experience.
Experience in client relationship management and service quality assurance.
Excellent written/verbal communication and presentation skills.
Strong customer service and conflict resolution skills.
Analytical and problem-solving skills.
Experienced in MS Office including Excel, Word and Powerpoint.

Responsibilities

Serve as the primary point of contact for all issues and penalties related to the Government of Canada account, as well as private client and corporate accounts.
Address service issues and manage client relations to ensure satisfaction.
Support the Atlas quality initiatives program, monitor results and participate in the quality committee.
Develop and implement quality assurance protocols to monitor and improve service delivery.
Guide agency members to ensure effective operational and quality service execution.
Present training materials to agency family and customers on quality initiatives.