Quality Assurance Training Coordinator

Grand Itasca Clinic & Hospital•Grand Rapids, MN

16h•Onsite

About The Position

Our Employees love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development, Grand Itasca is where you belong! We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities. POSITION: Quality Assurance &Training Coordinator EMPLOYMENT TYPE: Full Time 1.0 FTE (80 hours a pay period) WORK SCHEDULE: Days DEPARTMENT: Patient Access JOB SUMMARY: The Quality Assurance & Training Coordinator is responsible for employee training, ongoing education, performance monitoring/measurement, work process implementation and optimization for the patient access departments. The role supports standardization, improvement, and implementation of workflows, change management, on-boarding of new staff, specifically in the Patient Access Department(s). The role supports organizational goals by actively collaborating with the patient access, clinic, and revenue cycle teams on the development, implementation and evaluation of departmental goals, initiatives, policies, and procedures.

Requirements

Experience and/or understanding of the healthcare revenue cycle and its impact/importance on the healthcare system required.
Minimum of 1-year training, precepting, or project/process improvement and implementation relative to patient/appointment scheduling, the revenue cycle, information technology, or patient flow efficiencies experience required.
Demonstrated ability to manage multiple priorities and organize workload; including critical thinking, delegation skills and demonstrated experience with problem solving.
Ability to work efficiently, accurately and maintain positive working relationships.
Demonstrated ability to remain calm and effectively provide direction in stressful and fast-paced work settings and during.
Demonstrated ability to analyze processes and problem solve barriers to efficiency.
Demonstrated respectful, effective communication skills with staff, coworkers, leaders, physicians, patients, families, and all other internal and external customers.
Strong written and oral communication skills.
Ability use software that supports electronic medical records and insurance verification.
Basic knowledge of Microsoft Word and Excel
Adhere to all Grand Itasca Clinic and Hospital policies.
Maintains consistent and reliable attendance.

Nice To Haves

Minimum of 1-year supervisory, team lead or informal leadership experience preferred.
Associate degree or higher preferred.

Responsibilities

Act a prominent resource for day-to-day functions in the department. Assist staff with problem solving and difficult accounts. Support patient access staff as needed.
Provide training and education to all Patient Access employees including but not limited to work process changes, new compliance requirements and focused areas of improvement.
In partnership with other staff, the Patient Access Manager and/or Supervisor, develops, implement and educate employees with instructional materials, online training capabilities, and education materials.
Perform daily rounding in work units and attends morning huddles with staff in manager’s absence to ensure efficient patient and staff workflows.
Identify opportunities for performance improvement and provides feedback for development of solutions to management.
Perform assessments and performance audits. Provide input and feedback to the Patient Access Manager for employee evaluations as it relates to employee work performance on their assigned duties/tasks. Responsible, in part, to respond, train and implement individual and departmental corrective action or process improvement strategies.
Actively participate in monitoring and maintaining patient flow throughout the organization where patient access is present, including but not limited to, performing registration and scheduling duties as needed.
Review financial efficiency, competency, productivity, and regulatory requirements within the patient access areas Provide feedback and suggestions for improvement to Clinical and Revenue Cycle Leadership while collaborating to form and put into place a plan of action.
Positively promote change.
Assist in resolution of patient complaints.
Participate in the regularly scheduled department meetings and other facility meetings as directed by the manager or supervisor.
This is not an all-inclusive list, and other duties may be assigned.