Quality Assurance / Training Administrative Assistant

THE ARC OF HOWARD COUNTY INC•Ellicott City, MD

8d•$55,000 - $60,000•Hybrid

About The Position

The Quality Assurance Administrative Assistant is responsible for supporting the coordination, documentation, and tracking of staff training programs and Quality Assurance (QA) activities to ensure compliance with organizational, state, and regulatory requirements. This role manages training records and reporting within iCM and other systems, assists with staff certification and onboarding processes, communicates with regulatory bodies such as MBON, DDA, and OHCQ and maintains accurate QA documentation. The position also supports training logistics, monitors compliance, and contributes to continuous quality improvement efforts to promote staff competency and high-quality service delivery.

Requirements

Strong organizational and administrative skills with attention to detail.
Excellent verbal and written communication skills.
Effective presentation and facilitation skills.
Ability to manage multiple systems and databases accurately.
Ability to work independently and collaboratively with staff at all levels.
Ability to design, deliver, and evaluate training content.
Reliable transportation required.
Successful completion of all required background checks, reference checks, and pre-employment screenings required.

Nice To Haves

Associate’s or Bachelor’s degree in education, human services, training, or a related field preferred.
Experience in staff training, workforce development, or compliance-based instruction preferred.
Experience working with regulatory bodies such as MBON, DDA, OHCQ, or Nursing Agencies strongly preferred.

Responsibilities

Coordinates, administers, and documents all required staff training and certification activities in compliance with organizational and regulatory standards.
Maintains accurate training records across iCM and other required systems, including data entry, updates, reporting, and preparation of sign-in sheets and training documentation.
Manages communication and compliance with regulatory bodies, including DHCA and MBON, related to training requirements, certifications, exam results, and reportable incidents.
Tracks and reports medication errors in accordance with organizational policy and regulatory requirements, ensuring timely documentation in iCM and other tracking systems.
Maintains organized paper and electronic files for training, personnel records, and Quality Assurance (QA) documentation.
Prepares, updates, and delivers training programs, including development of instructional materials and facilitation of classes such as Abuse Prevention, Mandt, CPR/First Aid, and Choking & Dysphagia.
Obtains and maintains required instructor certifications and delivers both classroom and on-site training sessions.
Evaluates training effectiveness by grading exams, documenting outcomes, and providing follow-up instruction or support to staff as needed.
Maintains the training environment, including inventory, ordering, and organization of supplies, equipment, and training materials.
Generates and distributes training and compliance reports to leadership and relevant staff.
Coordinates QA-related administrative functions, including scheduling monitoring activities, communicating with staff and volunteers, recording committee minutes, and compiling data for QA and incident reports.
Supports continuous quality improvement by assisting with data collection, documentation, and reporting for QA initiatives.
Communicates training compliance issues, performance concerns, and regulatory updates to leadership in a timely manner.
Participates in departmental and organizational meetings, including QA and Human Rights committees, as required.
Demonstrates and supports the organization’s mission, values, and team-based approach in all interactions.