Quality Assurance Administrative Assistant

Lifetime Assistance • Rochester, NY

2d • Onsite

About The Position

Lifetime Assistance is seeking a dedicated Administrative Assistant for their Quality Assurance department. This role is crucial in supporting the Quality Leadership Team and ensuring the smooth operation of quality initiatives. The position offers a chance to make a significant impact by fostering independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working at Lifetime Assistance is more than a job; it's an opportunity to transform lives.

Requirements

• High school diploma or equivalent required
• Minimum two (2) years of administrative experience supporting leadership or committees
• Strong proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint
• Excellent organizational, time management, and multitasking abilities
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to maintain confidentiality

Nice To Haves

• Associate degree or higher preferred
• Experience in healthcare, compliance, quality, or other regulated environments preferred
• Experience with document control, reporting, or quality management processes preferred

Responsibilities

• Provide administrative support to the Quality Leadership Team, including managing calendars, scheduling meetings, and coordinating priorities.
• Assist with onboarding activities, shared mailboxes, distribution lists, and departmental administrative processes.
• Coordinate quality committee meetings, including scheduling, agendas, meeting materials, logistics, and communications.
• Record, distribute, and maintain meeting minutes and action item logs.
• Track committee action items, monitor deadlines, and follow up on outstanding tasks.
• Maintain quality documentation, including policies, procedures, forms, and records using document control practices.
• Track internal and external audits, surveys, assessments, and documentation deadlines.
• Support preparation for accreditation, regulatory reviews, and audit readiness activities.
• Maintain dashboards, trackers, reports, and SharePoint Lists using Microsoft 365 tools.
• Update and maintain the Quality SharePoint site, ensuring documents and resources remain accurate and current.
• Compile reports and quality metrics for leadership review.
• Order and maintain office supplies, refreshments, and meeting materials.
• Coordinate purchasing activities and vendor communications.
• Serve as a professional point of contact for department stakeholders and visitors.

Benefits

• No-Premium Health Insurance
• Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester
• Micro-credential stipends up to $750
• SUNY partnerships
• Paid Training & Coaching (onboarding with a Success Coach, immersive learning, e-learning, ongoing paid training)
• Career Growth (clear pathways to advancement, leadership training, coaching support)
• Generous paid time off
• Supportive scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED