Quality Assurance Tester

NC America•Irvine, CA

6d•Onsite

About The Position

NC is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NC is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative, and impactful, and we are passionate about creating the best gaming experiences for our players. As a QA Tester your duties and responsibilities may include, but are not limited to; assisting navigating a specialized team for specific content, creating test plans, compiling bugs for reports, or testing specific features independently. Reviewing documentation from Devs and providing feedback as well as knowledge transfer to other teams. Communicating status to PD/Dev teams as well as Management and working with a cross functional team that spans multiple organizations and locations. You will also be responsible for triaging and regressing bugs and helping triage bugs entered by an outsource QA team.

Requirements

Strong familiarity with PC MMO products and/or Third Person Shooters
Familiarity with Console testing
Strong attention to detail
Ability to work independently with little direction or supervision
Excellent written and verbal communication skills
Able to multi-task and work successfully under tight deadlines
Computer proficiency, especially in relation to video games
Working knowledge of Microsoft Office
Interested in and comfortable with MMO gaming
Working knowledge of Jira or comparable defect management software
Troubleshooting complex game systems
High school diploma or an equivalent combination of education, training, and experience
2+ years of experience with software QA testing, preferably PC MMO or FPS QA testing
Demonstrated knowledge of working with others from cross functional teams

Nice To Haves

Console experience is also a plus
Note a mix of ISTQB and other Certifications coupled with relevant experience may be substituted/considered

Responsibilities

Assisting navigating a specialized team for specific content
Creating test plans
Compiling bugs for reports
Testing specific features independently
Reviewing documentation from Devs and providing feedback
Knowledge transfer to other teams
Communicating status to PD/Dev teams as well as Management
Working with a cross functional team that spans multiple organizations and locations
Triaging and regressing bugs
Helping triage bugs entered by an outsource QA team
Using established methods, test games for ease of use, reliability, consistency, and ensure absence of defects
Create and execute functionality test plans and checklists as assigned up to and including; Game systems (UI/Combat/Questing/Store/tools etc.), Platform systems (Account/Login/Fraud/Tools), Web systems (Marketing Sites/Newsletters/Web Shops etc.)
Log and regress all defects found during testing into the appropriate defect tracking software
Provide clear and detailed written reports of bugs and repro steps to the development team
Bring serious defects to the attention of QA Leadership and/or PD
Work on multiple, complex tasks at the same time and be accountable for completion
Review documentation, provide feedback and edits where appropriate
Investigate defects fully when given little data
Help the Manager/Lead monitor Outsource resources and identify gaps
Main point of contact for all QA issues relating to assigned project(s)