Quality Assurance Technician

Superior Essex•Franklin, IN

About The Position

The Quality Assurance Technician performs a variety of tasks in support of the Quality Assurance Team to help ensure that products and services meet quality standards. The role assists the Quality Manager with daily quality department activities and supports mass production product qualification processes. The technician enters and verifies test data and manages digital and non-digital test documents. The role also assists with customer complaint investigations and 8D problem-solving activities, including containment, returned-product investigation, data analysis, and corrective actions. Additional duties include helping control non-conforming product on the production floor, conducting Control Plan audits and Layered Process Audits (LPAs), and supporting 5S practices in production-floor and office organization.

Requirements

High school diploma or GED equivalent.
One year of related experience in a manufacturing environment and/or training.
Ability to maintain confidentiality.
Attention to detail.
Communication, organizational, and cross-reference skills.
Ability to obtain a forklift license.
Microsoft Office Suite skills.

Responsibilities

Assist the Quality Manager with daily quality department activities.
Support mass production product qualification processes.
Enter and verify test data.
Manage digital and non-digital test documents.
Assist with investigating customer complaints.
Participate in 8D problem-solving activities, including containment, returned-product investigation, data analysis, and corrective actions.
Assist the quality team with control of non-conforming product on the production floor, including morning market items, customer returns, and the hold area.
Conduct monthly Control Plan audits.
Conduct weekly Layered Process Audits (LPA).
Support 5S practices for production-floor and office organization.