Quality Assurance Technician
About The Position
At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, 24/7 Goodwill-paid phone access to a doctor through Teladoc and many other attractive benefits listed below. Are you a detailed oriented individual? Are you well versed in CCTV Technology? Do you enjoy gathering information and dealing with metrics? As the Quality Assurance Technician, you will monitor facilities for security, loss prevention, safety, and operational activities using CCTV. You will assist in conducting investigations (video review) involving internal and external theft incidents as directed. You will review and match footage or investigation data to Incident/Accident reports for work-related employee injuries, customer injury and unusual incident reports. You will support the investigation of over/short reports in partnership with Operations. You will maintain confidentiality of and use discretion in dealing with sensitive or controversial issues and information. You will maintain reports, records, evidence and digital files in a complete and orderly manner.
Requirements
- Minimum one year of loss prevention experience to include CCTV work, surveillance work, retail theft observation knowledge, or other related field work.
- CCTV use and techniques.
- Shoplifting and internal theft observation techniques.
- Must be able to work occasional after-hours and weekends
- Able to lift, push, and pull up to twenty-five (25) pounds regularly. For weights over twenty-five (25) pounds, request additional team member assistance as needed.
- Ability to bend, reach and stand for extensive period of time, and lift up to twenty-five pounds on an occasional basis.
Responsibilities
- Monitors facilities for security, loss prevention, safety, operational activities, using CCTV.
- Assists in conducting investigations (video review) involving internal and external theft incidents as directed.
- Review and match footage or investigation data to Incident/Accident reports for work-related employee injuries, customer injury and unusual incident reports
- Support the investigation of over/short reports in partnership with Operations.
- Maintains confidentiality of and uses discretion in dealing with sensitive or controversial issues and information
- Maintains reports, records, evidence and digital files in a complete and orderly manner
Benefits
- Medical, Dental, & Vision Insurance
- Employer Paid Life Insurance
- 401K Retirement Plan with an Employer Match
- Paid Time Off
- 25% Store Discount
- Teladoc copays covered by Goodwill
- Access to a Life Coach
- Training and Development Opportunities
- Education Assistance and Incentives
- Comprehensive Wellness Program with Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
