QUALITY ASSURANCE TECHNICIAN (FULL TIME)

Compass Group • Charlotte, NC

4d • $21 - $21 • Onsite

About The Position

We have an opening for a full time QUALITY ASSURANCE TECHNICIAN position. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Requirements

• Associates Degree in an Engineering or Business Field, and 5 years’ of experience in the maintenance field with a demonstrated skill in one trade and a good understanding of other trades through work experience at similar institutions, or;
• High School Diploma/GED and 10 years’ experience in the maintenance field, with a demonstrated skill in one trade and a significant understanding of other trades acquired through work experience at similar institution/s, and;
• The ability to read, comprehend and transmit complicated detailed instructions in writing and orally.
• Effective written (spelling/grammar) skills, computer proficient (Microsoft Office, specifically proficiency in Excel & Word etc.) Database management, accounting, and knowledge of various office equipment/systems.

Nice To Haves

• Previous janitorial leadership, hospitality, or customer service experience is preferred.

Responsibilities

• Plans, organizes, and controls functions of computerized Quality Assurance programs in maintenance operation.
• Prepare, set-up system, and maintain computerized Quality Assurance program and schedule all inspections, audits and evaluations as per established matrix.
• Conduct all inspections, audits, and evaluations as per the established matrix. Investigate all complaints regarding quality issues.
• Operates and maintains Cleantelligent software system and all other data, hardware software systems related to the departments operation.
• Support performance improvement and safety activities.
• Audit, research, gather data and prepare reports on quality assurance and day-to-day operations.
• Responds to emergencies at the facility as directed.
• Submits ideas on continuous quality improvement.
• Takes minutes and participates in committees as required.
• Must be able to drive a motorized vehicle on a daily basis
• Performs related and other department duties as required.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree