Quality Assurance Technician

Green Thumb•Holyoke, MA
•$21 - $22

About The Position

The Quality Assurance Technician performs daily verification activities to ensure raw ingredients, raw materials, packaging, and finished products comply with applicable regulations and meet or exceed customer expectations. The technician acts when predefined standards are not met and helps manage product quality tracking systems, regulatory standards, and internal and external audits. The role supports compliance with Green Thumb policies and procedures and applicable federal, state, county, and municipal laws, ordinances, and regulations. The position supports the Quality Department and production teams by conducting inspections and sampling, reviewing finished-goods documentation, maintaining quality records, and assisting with investigations and corrective actions. It also contributes to training, quality-system improvements, sanitation verification, and compliance with current Good Manufacturing Practice (GMP) guidance. Work involves daily exposure to allergens, including cannabis, tree nuts, and coconut oil. The position may require variable day shifts based on business needs.

Requirements

  • Associate degree in a related field preferred, or an equivalent combination of education, training, and/or experience.
  • Strong experience with product sampling and inspection.
  • Ability to work in a fast-paced and challenging environment.
  • Ability to work variable day shifts based on business needs.
  • Ability to follow written procedures and monitor others for adherence to them.
  • Ability to work independently, handle multiple tasks, and solve problems effectively.
  • Exceptional computer skills in Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, Publisher, and Word.
  • Must pass all required background checks.
  • Must remain compliant with all legal or company regulations for working in the industry.
  • Must possess a valid driver’s license.
  • Must be at least 21 years of age.
  • Must be approved by the state badging agency to work in the cannabis industry.

Nice To Haves

  • Prior experience in a regulated industry such as healthcare, medical devices, pharmaceuticals, consumer packaged goods (food), or cannabis.
  • Experience with FDA requirements, Good Manufacturing Practices (GMP), Safe Quality Food (SQF), and Hazard Analysis Critical Control Point (HACCP).
  • A solid understanding of cannabis laws, rules, and regulations, or a passion for developing knowledge of the industry and its laws.
  • Prior cannabis experience is not required.

Responsibilities

  • Support the Quality Department and ensure employees understand and follow standard operating procedures (SOPs).
  • Inspect incoming materials and verify compliance with specifications and requirements.
  • Conduct in-process and finished-product sampling as required.
  • Perform positive release of finished goods by reviewing batch documentation, packaging, labeling, logbooks, test results against internal specifications, and other production paperwork.
  • Ensure good documentation practices are followed and records are properly filed and maintained.
  • Assist with segregation, control, and disposition of non-conforming product.
  • Identify, recommend, and provide quality training as needed.
  • Maintain and control production quality records.
  • Assist the Quality Manager and production personnel in investigating quality incidents and non-conformances, identifying root causes, and documenting and performing corrective and preventive actions.
  • Review the quality system and recommend improvements.
  • Perform improvement projects as identified.
  • Monitor compliance with established current Good Manufacturing Practice (GMP) guidance.
  • Follow safe work practices, GMP and food safety guidelines, and sanitation requirements; report conditions or practices that may adversely affect product safety, product quality, or personnel safety.
  • Maintain and foster a positive work atmosphere.
  • Perform pre-operation inspections and sanitation verification of production areas as required.
  • Perform allergen and environmental swabbing as needed.
  • Perform other duties as assigned.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid Time Off
  • Employee Discount
  • Mental Health Programs
  • 401(k)
  • Daily Pay
  • Supplemental Insurance
  • Perks Marketplace
  • Flexible Spending Account / Health Spending Account
  • Potential eligibility for a discretionary annual incentive program based on organization and individual performance
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