Quality Assurance Technician

Green Thumb•Holyoke, MA

About The Position

The Quality Assurance Technician performs daily verification activities to ensure raw ingredients, raw materials, packaging, and finished products comply with applicable regulations and meet customer expectations. The role responds when predefined standards are not met and helps manage product-quality tracking systems, state regulatory standards, and internal and external audits. The technician helps ensure compliance with Green Thumb policies and procedures and applicable federal, state, county, and municipal laws, ordinances, and regulations. The position supports the Quality Department by helping employees understand and follow standard operating procedures. It performs inspections and sampling, verifies finished goods before release, maintains quality documentation, and assists with handling non-conforming products, investigations, corrective and preventive actions, training, and improvement projects. The role monitors current Good Manufacturing Practice guidance and supports safe, sanitary production and food-safety practices. Work involves daily exposure to allergens, including cannabis, tree nuts, and coconut oil. The technician must be able to work variable day shifts depending on business needs. Green Thumb offers health, dental, and vision insurance; paid time off; an employee discount; mental health programs; a 401(k); Daily Pay; supplemental insurance; a perks marketplace; and flexible spending or health spending accounts. The stated pay range is $21–$21.50 USD, with some positions potentially eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

Ability to work variable day shifts depending on business need.
Ability to follow written procedures and monitor others for adherence to written procedures.
Ability to work independently, handle multiple tasks, and solve problems effectively.
Exceptional computer skills in Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, Publisher, and Word.
Must pass all required background checks.
Must remain compliant with all legal or company regulations for working in the industry.
Must possess a valid driver’s license.
Must be at least 21 years of age.
Must be approved by the state badging agency to work in the cannabis industry.

Nice To Haves

Associate degree in a related field, or an equivalent combination of education, training, and experience.
Prior experience in a regulated industry such as healthcare, medical devices, pharmaceuticals, consumer packaged goods (food), or cannabis.
Experience with FDA, GMP, Safe Quality Food (SQF), and Hazard Analysis Critical Control Point (HACCP) requirements.
Strong experience with product sampling and inspection.
Knowledge of cannabis laws, rules, and regulations, or a passion for learning about the industry and its laws; prior cannabis experience is not required.

Responsibilities

Support the Quality Department and ensure employees understand and follow standard operating procedures (SOPs).
Inspect incoming materials and confirm compliance with specifications and requirements.
Perform in-process and finished-product sampling as required.
Conduct positive release of finished goods by reviewing batch documentation, packaging, labeling, logbooks, test results against internal specifications, and other production paperwork.
Ensure good documentation practices are followed and records are filed and maintained.
Assist with segregation, control, and disposition of non-conforming product.
Identify, recommend, and provide quality training as needed.
Maintain and control production quality records.
Assist the Quality Manager and production personnel with investigating root causes of quality incidents and non-conformances and with documenting and performing corrective and preventive actions.
Review the existing quality system and recommend improvements; perform identified improvement projects.
Monitor compliance with established current Good Manufacturing Practice (GMP) guidance.
Follow safe work practices and general GMP and food-safety guidelines, maintain sanitary conditions, and help ensure product quality.
Report conditions or practices that may adversely affect product safety, product quality, or personnel safety to management.
Help maintain a positive work atmosphere.
Perform pre-operation inspections and sanitation verification of production areas as required.
Perform allergen and environmental swabbing as needed.
Perform other duties as assigned.