Quality Assurance Technician III

GAF • Parsippany, NJ

7d

About The Position

The Quality Assurance Technician III evaluates claims and performs testing and analysis on sample materials. The role communicates results effectively and provides meaningful, unbiased conclusions based on evaluations, following established laboratory practices and procedures. The technician leads improvements to lab evaluation processes, Job Safety Analyses (JSAs), and Standard Operating Procedures (SOPs), as well as laboratory maintenance and equipment calibration. The role also supports and leads training for new hires.

The position leads claim evaluations to assess manufacturing and product performance characteristics, conducts testing under established protocols, supports data-driven lab dispositions, and helps improve evaluation processes and efficiency. It contributes to root-cause investigations and problem-solving teams, and builds partnerships with warranty, field services, R&D, and manufacturing teams. The technician also coordinates laboratory workflow, plans assigned projects, manages priorities, and coordinates resources to meet project goals and timelines.

The role maintains and calibrates laboratory equipment, performs preventive maintenance, keeps accurate records, and helps develop test methods, SOPs, and JSAs. It trains, mentors, and guides junior technicians and promotes safe, clean, orderly work practices in accordance with established safety guidelines and 5S principles. The position has no direct or indirect reports and requires approximately 5% travel.

Requirements

• High school diploma or GED.
• Five years of experience in a manufacturing or R&D laboratory setting.
• Excellent interpersonal skills.
• Strong attention to detail.
• Ability to handle multiple projects simultaneously.
• Ability to work as a team player.
• Entry-to-intermediate Excel or Google Sheets skills.
• Knowledge of safety precautions, health hazards, and Safety Data Sheets (SDS) forms.
• Familiarity with standard inspection practices and calibrated inspection tools.

Nice To Haves

• Bachelor’s degree in a relevant technical field.
• Experience with quality control, analytical testing, or product development in the roofing or construction materials sector.
• Familiarity with the building products industry.
• Knowledge of roofing products and installation practices.

Responsibilities

• Lead claim evaluations to determine manufacturing and performance characteristics.
• Conduct testing according to established protocols and provide accurate data.
• Assist in making data-driven decisions on laboratory dispositions.
• Review and continuously improve process flows based on field feedback.
• Monitor claims influx and prioritize work to improve or meet laboratory evaluation metrics.
• Assist with root-cause analysis investigations and report findings clearly and meaningfully.
• Participate in problem-solving teams and build partnerships with warranty, field services, R&D, and manufacturing plants.
• Lead laboratory maintenance and the equipment calibration program.
• Perform preventive maintenance and equipment calibration at predetermined intervals, maintaining accurate records and documentation.
• Learn and develop test methods, Standard Operating Procedures, and Job Safety Analyses.
• Assist the supervisor in organizing daily laboratory workflow.
• Train new hires and develop, mentor, and guide junior technicians.
• Plan and execute assigned projects, prioritize tasks using the time management system, and coordinate internal and external resources to meet project goals and timelines.
• Ensure activities are performed safely in accordance with established safety guidelines.
• Maintain a safe, clean, and orderly work area daily by following 5S guidelines.
• Complete monthly safety training.
• Contribute to Job Safety Analysis and Standard Operating Procedure development.
• Champion safety activities and lead housekeeping.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Family-building benefits supporting fertility and parenthood journeys.
• 401(k) plan with employer matching contributions.
• Wellness program.
• Free financial coaching.
• Employee referral program.
• Product rebates for purchases for an employee’s primary residence.
• Internal training programs and courses.
• Tuition reimbursement.
• Competitive salary, benefits, 401(k), and vacation packages for full-time permanent positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED