Quality Assurance Technician III

GAF•Parsippany, NJ

8d•$64,014 - $88,019

About The Position

The Quality Assurance Technician III evaluates claims and tests and analyzes sample materials, communicating accurate results and unbiased conclusions. The role follows established laboratory practices and procedures and leads improvements to lab evaluation processes, Job Safety Analyses (JSAs), and Standard Operating Procedures (SOPs). It also leads laboratory maintenance and equipment calibration and helps train new hires. The technician leads claim evaluations to determine manufacturing and performance characteristics, conducts testing under established protocols, supports data-driven lab dispositions, and contributes to root-cause investigations and problem-solving teams. The role collaborates with warranty, field services, research and development, and manufacturing teams, while helping improve lab workflows and efficiency. The position maintains equipment and records, develops test methods and procedures, organizes daily workflow with the supervisor, and plans assigned projects. It includes training and mentoring junior technicians and coordinating internal and external resources. The technician is responsible for performing work safely, maintaining an orderly workspace, completing monthly safety training, and contributing to safety procedures and housekeeping. Travel requirements are 5%.

Requirements

High school diploma or GED.
Five years of experience in a manufacturing or R&D laboratory setting.
Excellent interpersonal skills.
Strong attention to detail.
Ability to handle multiple projects simultaneously.
Ability to work as a team player.
Entry-to-intermediate Excel or Google Sheets skills.
Familiarity with standard inspection practices and calibrated inspection tools.
Knowledge of safety precautions, health hazards, and Safety Data Sheet (SDS) forms.
Practical knowledge of key product lines, laboratory evaluation processes, product specifications, and application instructions.
Familiarity with manufacturing processes, quality fundamentals, and engineering or science fundamentals.

Nice To Haves

Bachelor’s degree in a relevant technical field.
Experience in quality control, analytical testing, or product development in the roofing or construction materials sector.
Familiarity with the building products industry; knowledge of roofing products and installation practices is a plus.

Responsibilities

Lead claim evaluations to determine manufacturing and performance characteristics.
Conduct testing according to established protocols and provide accurate data.
Assist with data-driven decisions on laboratory dispositions.
Review and continuously improve process flows based on field feedback.
Monitor claims influx and prioritize work to improve or meet laboratory evaluation metrics.
Assist with root-cause analysis investigations and report findings clearly and meaningfully.
Participate in problem-solving teams and build partnerships with warranty, field services, R&D, and manufacturing teams.
Lead the laboratory maintenance and equipment calibration program.
Perform preventive maintenance and calibrate equipment at predetermined intervals.
Maintain accurate records and documentation.
Learn and develop test methods, SOPs, and JSAs.
Assist the supervisor in organizing daily laboratory workflow.
Train, develop, mentor, and guide new hires and junior technicians.
Plan and execute assigned projects, prioritize tasks using a time management system, and coordinate internal and external resources to meet project goals and timelines.
Ensure activities are performed safely according to established guidelines.
Maintain a safe, clean, and orderly work area daily, following 5S guidelines.
Complete monthly safety training.
Contribute to JSA and SOP development, champion safety activities, and lead housekeeping.