Quality Assurance Technician I

Denali Advanced Integration • Remote - IN, IN

4d • Onsite

About The Position

The Quality Assurance Technician I fact-checks tickets in a queue and tests customer-owned devices to ensure they are functional before deployment. The role works in a production environment and follows established testing and reporting procedures, including managing test cases and documenting defects. The position requires communicating discovered issues, monitoring ticketing systems, and providing status reports. The job operates in a professional warehouse environment and may require schedule flexibility, including night and weekend work as needed.

Requirements

• High school diploma or general equivalent.
• Experience with client-server systems and an understanding of issues that may arise.
• Ability to learn quickly in a dynamic environment.
• Excellent oral, written, and interpersonal communication skills.
• Ability to handle multiple tasks and priorities.
• Ability to collaborate with team members and the client to meet project deadlines and milestones.
• Ability to adapt to shifting priorities, process changes, and schedule changes.
• Basic understanding of back-end infrastructure and design.
• Understanding of iPhone, Android, and Windows mobile devices.
• Comprehension of testing requirements.
• Strong attention to detail and ability to accomplish a wide variety of tasks.
• Ability to work nights and weekends as required.
• Ability to have a flexible schedule and work early or late as needed for the project.

Nice To Haves

• 1–2 years of experience in a mobility production environment.
• A+ certification.

Responsibilities

• Manage time effectively in a production environment.
• Communicate discovered issues concisely to the team and manager.
• Manually test customer-owned inventory.
• Create, manage, and triage device defects.
• Ensure troubleshooting issues encountered during testing are handled properly.
• Provide daily and weekly status reports through approved software.
• Follow written and verbal instructions from leads.
• Monitor ticketing systems for test case management, creation, and execution.
• Follow established processes and procedures for reporting and testing.
• Archive test documentation as directed.

Benefits

• Medical insurance for U.S.-based employees.
• Dental insurance for U.S.-based employees.
• Vision insurance for U.S.-based employees.
• 401(k) plan and company contribution.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Wellbeing benefits.
• Up to 6 scheduled paid holidays per calendar year for U.S.-based employees.
• Eligible employees accrue up to 112 hours of PTO per year, based on years of service.
• Up to 8 hours of paid volunteer time annually for eligible employees.
• Additional paid sick leave when required by state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED