Bilingual Flooring QA Tech

Real Floors•Raleigh, NC

4h•Onsite

About The Position

The Quality Assurance Technician (QA Tech) inspects flooring installations in apartments and university- or college-owned student housing. The technician is trained to make minor flooring installation repairs as needed and serves as an initial point of contact for identifying potential flooring issues at job sites. This is a field-based role that uses a company vehicle daily to travel to customer locations. The technician may also pick up and deliver materials to job sites or subcontracted installers and assist with warehouse operations. A valid driver’s license and clean driving record are required. The position is based at 1413 Transport Drive, Raleigh, NC 27603. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with travel of more than 50% within the assigned territory. The role involves frequent travel and may require work in non-temperature-controlled warehouse environments that can be dirty or dusty.

Requirements

Valid driver’s license and clean driving record.
Ability to perform floor-covering repairs; this can be learned through on-the-job training within three months of hire and is required on an ongoing basis.
Ability to lift and carry 50–75 pounds when delivering materials as needed.
Ability to travel extensively and frequently by driving, commercial air travel, or ride-share.
Ability to meet the position’s physical demands, including regularly talking or listening; frequently handling or feeling objects, tools, or controls; and occasionally sitting for long periods, standing, walking, bending, stooping, reaching, and lifting or moving 50–75 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and the ability to adjust focus.

Nice To Haves

Fluency in both English and Spanish is preferred but not required.
Prior knowledge and experience with carpet and vinyl flooring materials and related supplies.
Forklift experience.

Responsibilities

Drive a company vehicle daily to multifamily job sites to inspect flooring installations completed by subcontracted installers.
Report unacceptable inspection results and follow up on incidents to confirm timely resolution.
Identify flooring installation defects and, when able, remedy minor issues using company tools.
Log quality inspections and in-person customer calls.
Meet with subcontracted flooring installers in the field and at the assigned branch to discuss installation issues.
Approve floor preparation on-site.
Meet with vendor and manufacturer representatives to discuss product recommendations, concerns, questions, and problems; stay informed about new products and installation methods; and participate in on-site vendor training.
Meet with company customers, including property managers and maintenance personnel.
Measure rooms for new flooring and create materials lists.
Pick up and deliver materials to job sites or subcontractors as needed.
Assist with warehouse operations.
Perform other duties assigned by management.