Flooring Quality Assurance Tech

Real Floors•Orlando, FL

2d•Onsite

About The Position

The Quality Assurance Technician (QA Tech) is primarily responsible for inspecting our flooring installations in apartments and in university/college-owned student housing. He/she is trained to make minor flooring installation repairs, as needed, and serves as the first line of defense to identify any potential flooring issues on our job sites. This is a field-based position and he/she will occasionally pick up and deliver material to job sites or to subcontracted installers, as needed. The person will have daily use of a company vehicle to drive to our customer locations. Therefore, he/she must have a valid driver license and clean driving record in order to drive throughout the assigned territory.

Requirements

A valid driver's license and a clean driving record are required to perform the essential job duties.
Able to perform floor covering repairs if the need arises.
Capable of lifting and carrying up to 50-75 lbs. when delivering materials as needed.
The employee must have the ability to travel extensively on a frequent basis by driving a personal vehicle, by commercial air travel, or by ride-share.
Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Nice To Haves

Being fluent in both English and Spanish is preferred, although not required.
Prior knowledge and experience in carpet and vinyl flooring materials and related supplies are a plus, although not mandatory.

Responsibilities

Drives a company vehicle daily to multifamily job sites to inspect flooring installations done by our subcontracted flooring installers.
Reports unacceptable results and follows up on incidents to confirm resolution in a timely manner.
Identifies installation defects through the flooring inspection and, if able, remedies minor issues using Company's tools.
Logs all quality inspections and in-person customer calls.
Meets with subcontracted flooring installers in the field and at the assigned branch location to discuss installations issues.
Authorized to approve floor prep on-site.
Meets with vendor and manufacturer reps to address product recommendations, concerns, questions, and problems.
Stays abreast of new product and installation methods. Participates in on-site vendor training sessions.
Conducts periodic installation education seminars (including demos) for our subcontractors, sales reps, and branch personnel.
Meets with company customers, including property managers and maintenance personnel.
Measures rooms for new flooring and creates a materials list.
Picks up and delivers material to jobsites/subcontractors, if needed.
Assists in training new sales reps on installation and repair methods.
Performs all other duties assigned by management.