Quality Assurance Team Leader

ZOLL Medical Corporation•Chelmsford, MA

2d•$30 - $45•Onsite

About The Position

The Quality Assurance Team Leader supervises a small team of Quality Assurance Technicians and is responsible for monitoring and ensuring products are safe and meet customer expectations. Responsible for maintaining procedural requirements of ZOLL's complaint handling process and event reporting systems. Also, assist group with complaint processing milestones and day to day priorities. At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL!

Requirements

Knowledge of commonly used concepts, practices, quality tools and procedures related to electronics technology in a medical device environment
Sufficient skills in a MS Windows environment. Ability to work with MS Office, including Excel, Access, PowerPoint and Word
Knowledge of FDA QSR
Ability to provide leadership, communicate and work effectively within a multi-disciplined organization
Demonstrate ability to direct, coach, and train Associates as well as monitor work
Experience with ESD handling and electro-mechanical assembly methods
Experience with mechanical and electronic test equipment

Nice To Haves

Associate's Degree preferred
4-6 years preferred
Knowledge of Vigilance, Canadian, and other international regulations strongly preferred

Responsibilities

Review and close product complaints and/or document investigation results.
Perform root cause analysis of product.
Test units, subassemblies and accessories to identify or confirm failure.
Coordinate failure analysis of non-conforming/defective material with vendors and outside laboratories
Propose corrective actions on an as needed basis.
Assist Quality Assurance Group Leader in coordinating and monitoring department activities such as:
Report on unresolved problems to Group Leader
May attend management meetings to represent work group and record minutes of meeting.
May conduct work group meetings to relay management information to workers and solicit response to work-related problems.
May perform duties of absent workers to maintain work schedules