Chef.fe d'équipe, Assurance qualité | Team Lead, Quality Assurance

Altitude Sports • Montreal, QC

5d • Hybrid

About The Position

Altitude Sports is a Montreal-based leading ecommerce retailer in Canada, working and playing at the intersection of fashion and the outdoors. Founded in 1984, the company offers best-in-class advice on premium gear and technical apparel, a members-only benefits program, and a curated selection of products for outdoor adventures and urban pursuits. Our team is united by a passion for excellence, bringing together diverse talents and interests. Despite our growth, we remain true to our roots as the local shop nearly 40 years ago. Dedicated to sustainability, we strive to minimize our environmental impact, ensuring our love for the outdoors is matched by our commitment to preserving it.
Our vision
To be the biggest little shop.
Our mission
To equip our clients with the most durable & well-designed goods through an ecommerce experience that’s unequaled.
Our values
Put the customer first. Just say it. Run with it. Have fun.

As Team Lead, Quality Assurance, reporting to the Director, Product Engineering, you carry the quality assurance practice within the engineering department by acting as the safety net for edge cases and exceptions. You lead the QA team, help implement essential processes and tools, and monitor quality trends to support our platform's resilience.

Requirements

• 5+ years of experience in software quality assurance, including hands-on experience in test automation.
• Relevant university degree, preferably in computer science.
• Solid understanding of modern testing strategies, continuous integration practices, and quality challenges specific to high-traffic e-commerce platforms.
• Strong analytical skills to think through edge cases and a keen sensitivity to performance, accessibility, security, and user experience.
• Proven formal or informal leadership experience with a collaborative ability to influence and build trust with developers.
• Data-driven decision-making approach and effective proficiency in using AI tools to accelerate daily QA activities.
• Bilingual (French and English), both written and spoken.

Responsibilities

• Act as the quality conscience of the department by identifying edge cases, exception scenarios, and helping anticipate them before they become incidents.
• Partner closely with engineering squads to strengthen a shared culture of quality where every developer feels accountable for what they ship.
• Design, document, and evolve quality assurance processes tailored to each squad's reality, including testing strategies and acceptance criteria.
• Evaluate, propose, and implement tools that support quality, such as automated testing frameworks, bug tracking, and observability tools.
• Grow the platform's automated test coverage by identifying risk areas and prioritizing high-impact investments.
• Lead and coordinate targeted exploratory testing on critical or high-risk features.
• Define and track the department's quality metrics, including defect rates, production escape rates, and deployment stability over time.
• Regularly communicate the state of quality and key trends to the Director, Product Engineering and other leaders.
• Mentor and grow the QA team members while building the practice to welcome new talent over time.
• Partner with the Director, Delivery to seamlessly embed quality practices into squad cadence and contribute to incident post-mortems.

Benefits

• Discounts on outdoor and fashion brands for you and your family
• Full access to Telemedicine services
• Comprehensive health and dental coverage
• 5 Personal Days
• 20 paid hours to volunteer and support our community
• Learning and development opportunities
• A balance between working from home and working at the office
• A modern workspace in the heart of Montreal’s Little Italy for local candidates
• A chance to participate in social committees, sports teams, group outings and contests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level