Quality Assurance Support

FloraCraft•Ludington, MI

8d•Onsite

About The Position

This position enables cross-functional execution by ensuring the accurate, traceable, and timely coordination of quality data and product samples to support operations, quality compliance, and customer delivery. FloraCraft Corporation is a family-owned, Michigan-based company and the world’s leading manufacturer of foam products for the craft and floral industries. For over 75 years we have been dedicated to making it easy for creators everywhere through our innovative and high-quality products. At FloraCraft, we pride ourselves on our commitment to excellence, diversity, and sustainability. Our team is the heartbeat of our organization, driving innovation and providing exceptional products to our customers. We believe in giving back to our community by supporting the arts, education, sports, and other initiatives that make Ludington a wonderful place to live and work. Our mission is to honor our heritage by delivering superior products and services, fostering a fun and inclusive workplace, and contributing positively to our community. Join us at FloraCraft, where creativity and innovation come to life!

Requirements

High school diploma or equivalent required
Prior experience in a manufacturing, quality, or operations environment preferred
Experience working within ERP or manufacturing systems (Plex strongly preferred)
Proficiency in Microsoft Office (Excel, Outlook, Teams); ability to enter, track, and manage data accurately
Familiarity with basic reporting, data tracking, and documentation tools
Strong attention to detail with the ability to maintain accuracy across multiple data points, systems, and processes
Ability to prioritize and execute work in a fast-paced environment with shifting timelines and competing demands
Strong organizational skills with the ability to manage and track multiple requests simultaneously
Ability to ensure work is completed with a high level of accuracy, completeness, and timeliness
Effective cross-functional coordination skills
Strong problem identification skills with the ability to flag issues, inconsistencies, or risks early
Ability to follow defined processes while also identifying opportunities for improvement
Clear written and verbal communication
Ability to maintain organization and control of both physical materials (samples) and digital records
High level of ownership and accountability for assigned responsibilities and outcomes

Nice To Haves

Associate’s degree or coursework in a related field (Business, Quality, Manufacturing, or similar) preferred

Responsibilities

Execute incoming, in-process, and final inspections in accordance with control plans and defined acceptance criteria
Own the accuracy and timeliness of inspection data, ensuring all results are recorded and entered within required timeframes
Identify and document nonconforming products, ensuring all records are complete, accurate, and traceable
Enter and maintain quality data within Plex or designated systems with a high level of accuracy and completeness
Provide complete and accurate data to support corrective and preventive action (CAPA) processes, ensuring timely availability to responsible team members
In coordination with Quality Assurance Tech (QAT), maintain all quality records in an organized, audit-ready state in alignment with ISO 9001 / IATF 16949 requirements
Own the end-to-end coordination of product samples: collecting, preparing, and shipping, as well as mocking up new samples as required by customer accounts
Maintain full accountability for sample flow, ensuring all requests are executed accurately and within required timelines
Control and maintain sample inventory across both physical location and Plex, ensuring accuracy, organization, and immediate accessibility
Ensure all samples are properly identified, cataloged, and traceable throughout the lifecycle (request - storage - delivery)
Weigh and measure products to record in Plex MRP
Assist in setting up and maintaining product planogram space
Drive alignment between Operations, Quality, Marketing, PD/Sales, and Shipping by ensuring quality data and sample needs are met without delay
Ensure required data is readily available to support downstream analysis, reporting, and continuous improvement efforts
Own the accuracy and completeness of production notes and product documentation within Plex, ensuring alignment with PD/Ops and Operations
Regularly travel throughout production areas to collect samples, perform inspections, and provide quality support