Quality Assurance Supervisor

DHL Supply Chain•Litchfield Park, AZ

About The Position

The Quality Assurance Supervisor supports a specific quality assurance program and quality control activities to help ensure site compliance with the DHL Quality Management System and customer and regulatory requirements. The role directly supervises hourly associates who perform quality activities. The supervisor supports maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions. The role also supports regulatory, customer, and third-party audits; monitors and reports site quality metrics; and helps ensure associates are trained to comply with processes and regulations. The supervisor serves as a customer point of contact for assigned quality assurance issues and initiatives, partners with QA management on management reports, and oversees daily compliance, service, business standards, and inspection activities.

Requirements

Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management.

Nice To Haves

Bachelor's degree.
Some knowledge of quality assurance.
People management experience.

Responsibilities

Support maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Provide support for key regulatory, customer, and third-party audits.
Track, monitor, and report quality assurance metrics for the site.
Monitor training and development of site associates to ensure compliance with processes and regulations.
Serve as a customer point of contact for assigned QA-related issues and initiatives.
Partner with QA management to develop, distribute, and maintain regular management reports.
Meet regulatory requirements relevant to operations on a daily basis.
Ensure customer service and business standards requirements are met daily.
Plan, conduct, and act upon inspection processes, including Gemba and Standards Confirmation.
Supervise, coach, and train hourly associates supporting quality assurance and control activities, such as Operators and QA Tech I and II.
Perform other duties as assigned.