Quality Assurance Supervisor

BENTELER•Shreveport, LA

About The Position

The Quality Assurance Supervisor leads the quality assurance and quality control function in BENTELER Steel/Tube. The role supervises and develops QA Coordinators and QC Inspectors, coordinates daily quality activities that support production and shipment requirements, and promotes safety, quality, accountability, and continuous improvement. The supervisor works across Operations, Production Planning, Maintenance, Engineering, and Supply Chain. The position ensures compliance with API, ISO, customer, and company quality requirements; reviews product quality from incoming materials through final shipment; authorizes finished-goods release after quality verification; and reviews and dispositions quality-hold material. It supports investigations into nonconforming products, customer complaints, and quality events, as well as audits and corrective actions. The role also maintains quality procedures, work instructions, and documentation, and manages inventory control. The supervisor manages daily SAP QM and MES quality activities, maintains accurate and traceable quality records, verifies manufacturing test reports, certifications, and shipping documentation, and develops quality reporting tools and dashboards. The role analyzes quality trends and process deviations, supports root-cause investigations and corrective and preventive actions, coordinates supplier-related quality issues and rework, and drives improvements to quality, productivity, and customer satisfaction.

Requirements

High school diploma or GED required.
At least 4 years of experience in Quality Assurance/Control or a manufacturing-related field is preferable.
Proficiency in Microsoft Office applications.
Knowledge of tubular and/or steel manufacturing and testing; destructive and non-destructive testing knowledge is preferred.
Knowledge of Quality Management Systems.
Ability to manage all aspects of process control development.
Knowledge of MTR preparation, product traceability, and certification requirements.
Ability to interpret inspection data, strip charts, and quality reports.
Strong analytical and problem-solving abilities.
Excellent organizational and communication skills.
Detail-oriented with a high level of accuracy.
Ability to coordinate multiple projects and priorities effectively.
Strong teamwork and cross-functional collaboration skills.
Demonstrated commitment to continuous improvement.

Nice To Haves

Associate or bachelor's degree in a technical discipline preferred.
SAP experience preferred.
Knowledge of API/ISO standards and specifications preferred.
Knowledge of destructive and non-destructive testing preferred.

Responsibilities

Supervise, coach, and develop QA Coordinators and QC Inspectors.
Coordinate daily quality activities to support production and shipment requirements.
Promote a culture of safety, quality, accountability, and continuous improvement.
Support employee training, competency development, and performance management.
Collaborate with Operations, Production Planning, Maintenance, Engineering, and Supply Chain.
Ensure compliance with API, ISO, customer, and company quality requirements.
Review product quality data from incoming material through final shipment.
Authorize release of finished goods after verifying quality requirements.
Review and disposition quality-hold material and support containment activities.
Support investigations of nonconforming products, customer complaints, and quality events.
Participate in internal, customer, and certification audits and support corrective actions.
Maintain and improve quality procedures, work instructions, and documentation.
Manage inventory control and monitor inventory quality status and material traceability.
Manage daily SAP QM and MES quality activities.
Ensure accuracy, traceability, and integrity of quality data and inspection records.
Review and verify Manufacturing Test Reports (MTRs), certifications, and shipping documentation.
Develop and maintain quality reporting tools, metrics, and dashboards.
Support SAP and MES process improvements and system updates.
Analyze quality trends, scrap, rework, customer complaints, and process deviations to identify improvement opportunities.
Support root-cause investigations and implementation of corrective and preventive actions (CAPA).
Coordinate supplier-related quality issues and rework activities.
Drive process improvements that enhance quality, productivity, and customer satisfaction.