Quality Assurance Supervisor

DHL Supply Chain • Waddell, AZ

3d

About The Position

The Quality Assurance Supervisor supports a specific quality assurance program and quality control activities to help ensure site compliance with the DHL Quality Management System and customer and regulatory requirements. The role directly supervises hourly associates who perform quality activities.

The supervisor supports the maintenance and continuous improvement of quality systems and procedures, provides support for regulatory, customer, and third-party audits, tracks site quality metrics, and monitors associate training and development. The role also serves as a customer contact for assigned quality assurance issues and initiatives, partners with QA management on reports, and helps ensure regulatory, customer service, and business standards are met.

Requirements

• Sufficient computer application experience.
• Strong written and verbal communication skills.
• Data analysis experience.
• Training and facilitation skills.
• Self-management skills.

Nice To Haves

• Bachelor’s degree preferred.
• Some knowledge of quality assurance preferred.
• People management experience preferred.

Responsibilities

• Support maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
• Provide support for key regulatory, customer, and third-party audits.
• Track, monitor, and report site quality assurance metrics.
• Monitor site associates’ training and development to ensure compliance with processes and regulations.
• Serve as a customer point of contact for assigned quality assurance issues and initiatives.
• Partner with QA management to develop, distribute, and maintain regular management reports.
• Meet regulatory requirements relevant to operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes, including Gemba and Standards Confirmation, on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities, such as operators and QA Tech I and II associates.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription benefits.
• Discounted stock purchase.
• 401(k).
• Generous paid time off policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed