Quality Assurance Specialist

Hilton Grand Vacations • Paradise, NV

10d

About The Position

The Quality Assurance Specialist is a multitask-oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. The specialist ensures documentation is prepared efficiently and accurately, reviews documents with new owners, and ensures the product and company are presented properly to buyers. The role is part of a team committed to creating lasting vacation memories.

Requirements

• High school diploma or equivalent.
• One year of general office experience.
• Bilingual ability is required.
• Ability to type 45 words per minute.
• Knowledge of customer service and quality fundamentals and the MS Office Suite.
• Ability to communicate information and ideas effectively.
• Strong attention to detail, analytical and problem-solving skills, strategic thinking, and ability to analyze information accurately and promptly.
• Strong interpersonal communication skills to deal effectively with all levels of the organization.

Nice To Haves

• Nevada Timeshare or Real Estate license, or ability to pass the Timeshare exam if offered.

Responsibilities

• Help new owners understand paperwork and contracts, assist with reservations, and help them feel confident about their purchase.
• Conduct follow-up and post-sale contact with new owners to help reduce cancellations and kicks.
• Work closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED