Quality Assurance Specialist

Compass Connections • San Antonio, TX

8d • Onsite

About The Position

Compass Connections is hiring a Quality Assurance Specialist for its Foster Care facility in Grand Prairie, Texas. The organization provides emergency shelter and group home placement for children while working toward family reunification. The role supports residential programs through regulatory compliance reviews, documentation, operational and safety oversight, and coordination with program leadership and service providers.

The position may involve reviewing child records, personnel files, medication logs, and operational documentation; documenting recommendations and technical assistance; supporting audits and investigations; coordinating policy updates; and overseeing aspects of division assets, vehicles, safety, food, maintenance, transportation, and travel. The position may also involve committee leadership, emergency evacuation coordination, and oversight of National School Lunch Program activities.

The scheduled hours are Monday through Friday, 8 a.m. to 5 p.m., with evenings, weekends, holidays, irregular hours, and travel between locations possible based on organizational needs. Fluency in English and Spanish is required. The role requires an accredited bachelor’s or undergraduate degree and four to six years of related experience or training; a graduate degree and six or more years of related experience are preferred. First aid, CPR, and emergency behavior intervention certifications are listed.

Requirements

• Fluency in English and Spanish.
• Bachelor’s or undergraduate degree from an accredited program or university.
• Four to six years of related experience and/or training.
• First aid, CPR, and emergency behavior intervention certifications.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
• Work collaboratively with staff members, service providers, and professionals.
• Organize and prioritize responsibilities and duties efficiently.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain computer literacy required for the position.
• Work effectively without intensive supervision, independently and as part of a multidisciplinary team.
• Maintain working knowledge of Compass Connections policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious exemption, and provide proof as a new hire.
• Maintain a flexible schedule based on organizational needs and site requirements.

Nice To Haves

• Graduate degree from an accredited program or university.
• Six or more years of related experience and/or training.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Conduct scheduled and ad hoc reviews of child records, personnel files, medication logs, and operational documentation to verify accuracy, completeness, and compliance.
• Maintain documentation of recommendations and technical assistance provided.
• Provide oversight of assigned division assets using established procurement, assignment, and reassignment systems consistent with A-133 guidelines and agency policy.
• Ensure vehicle leases are current and maintenance and safety recalls are completed according to lease requirements.
• May chair the division Safety Committee or another ad hoc committee.
• Collaborate with program leadership on policy and procedure updates based on regulatory changes or audit outcomes.
• Ensure timely submission of records reviews and investigation summaries.
• Collaborate with program leadership during requests for information and interviews.
• Participate in scheduled meetings, in-service training, and team decisions.
• Maintain professional and ethical conduct in accordance with Compass Connections standards and the employee handbook.
• Provide evaluation and supportive services to residential programs involving assets, maintenance, food, transportation, and travel and safety.
• May liaise between residential programs and supply vendors, using Compass Connections procurement as appropriate.
• Coordinate tactical and strategic activities during emergency evacuations of the service population.
• Provide oversight of division safety initiatives and workplace safety data.
• May provide evaluative oversight of National School Lunch Program activities and deliverables and supervise the National School Lunch Program Director.
• Meet deadlines required by the program supervisor and federal partners.
• Organize and prioritize responsibilities, work collaboratively, maintain confidentiality, and work effectively both independently and as part of a multidisciplinary team.

Benefits

• 100% employer-paid medical, dental, and vision insurance available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits are available; applicants are directed to ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level