Quality Assurance Specialist

Hilton Grand Vacations•Park City, UT

7d•$29 - $32

About The Position

The Quality Assurance Specialist plays a key role in the final stage of the sales process and serves as the primary liaison between customers and the contractual aspects of their new purchase. The role guides new owners through the closing process, explains paperwork and contracts, supports the reservation process, and helps provide a seamless ownership experience. The specialist also follows up after the sale, works with Sales and Hospitality teams, and provides technical support and advice about product features and related services. Pay is $29–$32 per hour depending on experience.

Requirements

At least 1 year of customer service experience.
Active Utah Notary Public Commission or ability to obtain one within 90 days of employment.
Active Utah Real Estate License or ability to obtain one within 90 days of employment.
High school diploma or GED.
Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.
Strong ability to efficiently resolve complex customer service issues.

Nice To Haves

More than 1 year of experience notarizing contract documents.
BA/BS/Bachelor's degree.
2 or more years of supervisory experience.
Active Utah Real Estate License and/or active Notary Public Commission.

Responsibilities

Ensure new owners understand their paperwork and contracts, guide them through the reservation process, and address concerns to improve confidence in their purchase.
Manage post-sale follow-up to minimize cancellations and support a smooth transition for new owners.
Collaborate with Sales and Hospitality teams to uphold customer service standards.
Provide owners with technical support and advice about product features and associated services.