Quality Assurance Specialist

Tampa Housing Authority•Tampa, FL

About The Position

The Quality Assurance Specialist reviews and monitors internal processes to ensure compliance with HUD regulations and PBCA standards under the ACC. The role evaluates the accuracy and quality of tasks performed by specialists, identifies deficiencies, recommends corrective actions, and supports audits, reporting, and continuous improvement initiatives to maintain Acceptable Quality Levels (AQL) across operations.

Requirements

Minimum of 3 years’ experience in housing compliance, quality assurance, or a related field.
Strong understanding of HUD regulations, PBCA requirements, and ACC standards.
Knowledge of quality assurance principles and performance measurement.
Ability to analyze data, identify discrepancies, and recommend corrective actions.
Excellent communication skills for reporting findings and collaborating with teams.
Proficiency in Microsoft Office Suite.
Detail-oriented, with strong organizational and problem-solving skills.
Knowledge of quality control principles and continuous improvement methodologies.
Ability to communicate information in a courteous, diplomatic manner.
Ability to multitask and be self-motivated.
Valid Florida Driver’s License.
Must be insurable under the agency’s insurance policy.

Nice To Haves

Bachelor’s degree in Business, Public Administration, or a related field; equivalent experience is considered.
Familiarity with HUD PBRA programs and PBCA operations is strongly preferred.
Familiarity with HUD Secure Systems Applications is preferred.
Knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.

Responsibilities

Review internal processing of Rent Adjustments, Contract Renewals, Special Claims, Management and Occupancy Reviews (MORs), Resident Concerns, and Vouchers.
Make findings and recommend corrective actions for all ACC IBPS tasks.
Communicate review results clearly and promptly to Specialists and their supervisor.
Ensure tasks meet Acceptable Quality Levels (AQL) under the ACC.
Verify the accuracy of monthly, quarterly, and annual PBCA reporting.
Assist with internal and external audits by providing documentation and analysis.
Produce quality assurance reports summarizing findings, trends, and recommendations.
Identify process gaps and collaborate with management to implement improvements.
Support training initiatives by providing feedback on compliance issues and best practices.
Travel up to 20%.