Quality Assurance Specialist - Dallas

Equus • Garland, TX

7h

About The Position

The Quality Assurance Specialist conducts surveillance of workforce activities and uses statistical sampling, audits, and observation to evaluate compliance with policies, procedures, and contract requirements. The role supports continuous quality improvement through ongoing reviews of operations and administrative systems, evaluation of internal reports, and review of customer survey data. It also monitors case-management activities and verifies that caseload performance reviews conform to State guidelines and required indicators. The specialist communicates with management and staff and provides monitoring reports to the QA Manager.

Requirements

• Familiarity with applicable federal, state, and local laws and regulations.
• Ability to work in a complex, fast-paced, and confidential environment.
• Excellent written and verbal communication skills.
• Computer literacy, including ability to use software for correspondence, reports, statistical compilation and analysis, and database access.
• Directly related work experience in performance monitoring.

Nice To Haves

• Bachelor's degree or two years of case management experience preferred.

Responsibilities

• Conduct surveillance of workforce activities using statistical sampling, audits, and observation to evaluate compliance with policies, procedures, and contract requirements.
• Implement continuous quality improvement through ongoing review of operations and administrative systems.
• Evaluate internal reports and provide required monitoring documents.
• Develop and implement continuous quality improvement processes.
• Review customer survey data regularly.
• Communicate effectively with management and staff, using good judgment and diplomacy.
• Document whether case managers are performing timely and accurate case-management activities in all required systems.
• Ensure performance reviews of caseloads conform to State guidelines for all outlined indicators.
• Provide monitoring reports to the QA Manager.
• Perform other duties as assigned.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level