Quality Assurance Specialist - Dallas

Equus • Grand Prairie, TX

7h

About The Position

The Quality Assurance Specialist conducts surveillance of workforce activities and evaluates compliance with policies, procedures, and contract requirements using statistical sampling, audits, and observation. The role supports continuous quality improvement by regularly reviewing operations, administrative systems, and customer survey data; evaluating internal reports; and providing required monitoring documentation. The specialist documents whether case managers perform timely and accurate case management activities in required systems and ensures caseload performance reviews conform to State guidelines and outlined indicators. The role communicates with management and staff using sound judgment and diplomacy and provides monitoring reports to the QA Manager. Other duties may be assigned.

Requirements

• Familiarity with applicable federal, state, and local laws and regulations.
• Ability to work in a complex, fast-paced, and confidential environment.
• Excellent written and verbal communication skills.
• Computer literacy and ability to use software for correspondence, reports, statistical compilation and analysis, and database access.
• Directly related work experience in performance monitoring.

Nice To Haves

• Bachelor's degree or two years of case management experience preferred.

Responsibilities

• Conduct surveillance of workforce activities and evaluate compliance with policies, procedures, and contract requirements using statistical sampling, audits, and observation.
• Implement continuous quality improvement through ongoing review of operations and administrative systems.
• Evaluate internal reports and provide required monitoring documents.
• Develop and implement continuous quality improvement processes.
• Regularly review customer survey data.
• Communicate effectively with management and staff using good judgment and diplomacy.
• Document whether case managers perform timely and accurate case management activities in all required systems.
• Ensure performance reviews of caseloads conform to State guidelines on outlined indicators.
• Provide monitoring reports to the QA Manager.
• Perform other duties as assigned.

Benefits

• Extensive learning opportunities
• Networking programs

What This Job Offers

• Job Type: Full-time