Quality Assurance Specialist

Hilton Grand Vacations • Las Vegas, NV

10d

About The Position

The Quality Assurance Specialist is a multitask-oriented role requiring excellent customer service and organizational skills, computer literacy, and attention to detail. The role ensures documentation is prepared efficiently and accurately, reviews documents with new owners, and helps ensure the product and company are presented properly to buyers.

The Specialist helps owners understand paperwork and contracts, assists with reservations, and supports owners after the sale. The position works closely with Sales and Hospitality to maintain high-quality customer service and provides owners with technical assistance, support, and advice about ownership products and services.

Requirements

• High school diploma or equivalent.
• One year of general office experience.
• Bilingual ability is required.
• Ability to type 45 words per minute.
• Customer service and quality fundamentals.
• Proficiency with the MS Office Suite.
• Ability to communicate information and ideas effectively.
• Strong attention to detail, analytical and problem-solving skills, and ability to think strategically and analyze information in a timely and accurate manner.
• Strong interpersonal communication skills to deal effectively with all levels of the organization.

Nice To Haves

• Nevada Timeshare or Real Estate license, or ability to pass the Timeshare exam if offered.

Responsibilities

• Help new owners understand paperwork and contracts, assist with reservations, and help them feel confident about their purchase.
• Conduct follow-up and post-sale contact with new owners to help reduce cancellations and kicks.
• Work closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provide technical assistance, support, and advice to owners regarding ownership products and services.
• Prepare documentation efficiently and accurately, review documents with new owners, and help ensure the product and company are presented properly to buyers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED